At the Department for Energy and Mining (DEM) we welcome your feedback and complaints and we thank you for taking the time to let us know how you feel.
We are committed to continually improving our products and services, and your information helps us to do this.
A complaint is when you are unhappy with a product or service and would like DEM to investigate, fix or resolve it for you. We are committed to resolving any issues raised. If we do not uphold your complaint, we will let you know why.
Feedback can be positive or negative comments about a service we provide, and a response may or may not be required. Feedback can include compliments about the service you have received.
Raising a complaint
If you wish to raise a complaint:
- use the online feedback form and select Energy and Mining in the first drop down box
- write to the Department for Energy and Mining, GPO Box 320, Adelaide SA 5001
We accept anonymous complaints and will carry out an investigation of the issues raised where there is enough information provided.
If your complaint falls outside our responsibilities, we will endeavour to give you advice about where to get help.
If you are not happy with the response or outcome of your complaint you can contact:
South Australian Ombudsman
Postal address: PO Box 3651, Rundle Mall, Adelaide SA 5001
Phone: (08) 8226 8699
Toll free phone: 1800 182 150 (outside metro SA only)
Assistance with your complaint
If English is not your preferred language
Translating and Interpreting Service (TIS)
Phone: 131 450 and then ask for 8226 3500
If you are deaf, or have a hearing or speech impairment
Please contact us through:
- National Relay Service (Speak and Listen)
Phone: 1300 555 727
- National Relay Service (TTY users)
Phone: 133 677
- Internet Relay users can connect to the National Relay Service
If you have a serious complaint or allegation regarding the conduct of an individual, then you may need to consider taking the matter direct to an independent agency, such as:
Phone: 131 444
Office for Public Integrity (on behalf of the Independent Commissioner against Corruption)
Postal address: GPO Box 11066, Adelaide SA 5001
Phone: (08) 8207 1777 or 1300 782 489 (cost of a local call for country callers)