OFFICE OF THE TECHNICAL REGULATOR
11 Waymouth Street, Adelaide
GPO Box 320, Adelaide SA 5000
www.energymining.sa.gov.au
Contact phone number: 08 8226 5500
Contact email: DEM.PLEC@sa.gov.au
ISSN: 26527553
Date presented to Minister: 30 September 2024
To:
Honourable Tom Koutsantonis MP
Minister for Energy and Mining
This annual report will be presented to Parliament to meet the statutory reporting requirements of Electricity Act 1996, Public Sector Act 2009 and the requirements of Premier and Cabinet Circular PC013 Annual Reporting.
This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.
Submitted on behalf of the OFFICE OF THE TECHNICAL REGULATOR by:
Rob Faunt
Technical Regulator
Date 18 September 2024
From the Chairperson
I am pleased to provide the attached Annual Report of the Power Line Environment Committee’s (PLEC) operation for the 2023-24 financial year as required under the Charter of PLEC and Section 14 of the Electricity Act 1996.
As you may be aware, in 2011 the energy minister delegated the powers and functions under section 58A of the Electricity Act 1996 (the Act) to the Technical Regulator, who is responsible for exercising those related functions and powers under the Act associated with the undergrounding of power lines.
In accordance with the above delegation, the PLEC recommended to the Technical Regulator (as Minister’s delegate) for approval for a program of seven projects to underground power lines. However, only six projects were approved for funding with one project to be resubmitted in 2024-25. These projects including any commenced projects will be constructed during the 2024-25 financial year, as determined by the program set out in the PLEC Charter.
Approved 2023-24 PLEC undergrounding program
Approved for construction in the first half of 2023-24
| PROJECT LOCATION | COUNCIL/PROPONENT | MEETING - ITEM | PLEC FUNDING |
|---|---|---|---|
| Jamestown, Ayr Street Stage 1B | Northern Area | M293 item 7.1 | $414,968 |
| Brompton, Chief Street, Stage 1A | City of Charles Sturt | M293 Item 7.2 | $1,093,945 |
|
Two Wells, Old Port Wakefield Road, Stage 1A | Adelaide Plains | M293 Item 7.3 | $1,488,205 |
| TOTAL | $2,997,118 |
Approved for construction in the second half of 2023-24
| PROJECT LOCATION | COUNCIL/PROPONENT | MEETING - ITEM | PLEC FUNDING |
|---|---|---|---|
| Two Wells, Old Port Wakefield Road, Stage 1B | Adelaide Plains | M299 Item 7.1 | $1,077,666 |
| Tea Tree Gully, Northeast Road, Stage 1A | Tea Tree Gully | M300 Item 7.1 | $1,109,771 |
| Campbelltown, Lower Northeast Road, Stage 4 & 4B | Campbelltown | M300 Item 7.0 | $452,730 |
| TOTAL | $2,640,167 |
Previously approved projects, carried over into 2023-24
| PROJECT LOCATION | COUNCIL/PROPONENT | MEETING - ITEM | PLEC FUNDING |
|---|---|---|---|
| Moonta, Moonta Bay Road Stage 1 | Copper Coast | M279 Item 6.1 | $574,754 |
| Moonta, Moonta Bay Road Stage 2 | Copper Coast | M279 Item 6.2 | $280,637 |
| Moonta, Moonta Bay Road Stage 3 | Copper Coast | M287 Item 7.3 | $950,888 |
| Port Adelaide, Commercial Rd | Port Adelaide Enfield | M283 Item 6.3 | $155,222 |
| Jamestown, Ayr Street Stage 1A | Northern Areas | M287 Item 7.2 | $905,132 |
| TOTAL | $2,866,632 |
The total approved funding for the financial year 2023-24 accordingly was $8,503,917.
The prescribed PLEC funding amount for 2023-24 was $8,219,042 (in accordance with Regulation 44 of the Electricity (General) Regulations 2012). However, an additional $284,875 was approved to align with the total program of works.
The following projects have been completed during the financial year 2023-24:
- Moonta, Moonta Bay Road, Stage 1 & 2
- Esplanade, Robe Stage 1 (carry over from 2022-23)
Several projects were in construction at the end of the 2023-24 financial year, namely:
- Moonta, Moonta Bay Road, Stage 3 scheduled for completion and close out by December 2024.
- Two Wells Stage 1A, Jamestown Stage 1A and Chief Street Stage 1A are being constructed in conjunction with their adjoining Stages 1B, with the scheduled construction completion by December 2024.
Several projects have been delayed or cancelled, namely:
- Moonta Stage 3 has been delayed, and with stages 4 to 5A under review.
- Streaky Bay, Eyre Ave – withdrawn and cancelled.
- Jamestown Stage 1A – delayed, meeting Council requirements.
During 2023-24 PLEC’s call for expressions of interest was warmly and positively received by urban and regional Councils. PLEC maintains it’s clear focus on assisting local government with initiatives to enhance the aesthetics of a location by undergrounding power lines.
The year saw considerable changes to the PLEC membership and support structure. I am very pleased to extend a warm welcome to a membership combining both youth and experience.
New members appointed in 2023-24:
- De’Anne Smith (Department of Environment and Water representative)
- Joanne Wells (Conservation representative)
- Hon Michael Atkinson (Community representative)
Continuing members:
- Steve Murray (Community and chairperson)
- Charles Donovan (SA Power Networks representative)
- Teresa Xavier (Department for Infrastructure and Transport representative)
- Chris Dunn (Local Government Association representative)
I wish to thank the Executive Team and Administrative Support for keeping things in train and on time.
- Reinhard Struve (DEM)
- Loan Vu (DEM)
- Cheng Zhang (DEM)
- Antonia Tolo (DEM)
From the Committee
PLEC is grateful for the continued support of SA Power Networks, Department of Infrastructure and Transport, Telstra, NBN and the other communications companies, the Local Councils and the Technical Regulator for their continued effort to achieve quality outcomes in a timely manner.
PLEC projects continue to create heathier, stronger communities by enhancing streetscapes and the heritage fabric. PLEC projects encourage the economic activity of tourism and jobs.
Yours sincerely
Steve Murray
The Chair, POWER LINE ENVIRONMENT COMMITTEE
Contents
From the Committee
Overview: about the committee
Our strategic focus
Our organisational structure
Composition of PLEC
Our Minister
The committee’s performance
Performance at a glance
Committee specific objectives and performance
Work health, safety and return to work programs
Financial performance
Financial performance at a glance
Consultants disclosure
Contractors disclosure
Other financial information
Other information
Projects Overview
2023-24: PLEC Projects Recommended and Approved
Project Locations
Funding and Location over the long-term
Risk management
Risk and audit at a glance
Fraud detected in the committee
Strategies implemented to control and prevent fraud
Public interest disclosure
Reporting required under any other act or regulation
Public complaints
Number of public complaints reported
Additional Metrics
Service Improvements
Compliance Statement
Appendix 1: Audited financial statements 2023-24
Appendix 2: Completed Projects - Photos
Overview: about the committee
Our strategic focus
| Our Purpose |
The Power Line Environment Committee (PLEC) recommends to the Minister responsible for the Electricity Act 1996 (the Act) in relation to the preparation of programs for undergrounding powerline work pursuant to section 58A of the Act and the Electricity (General) Regulations 2012.
PLEC also provides advice to the Minister for Energy and Mining on administration, safety and technical matters for projects related to the undergrounding of electricity power lines. SA Power Networks carries out this work of program. The purpose of undergrounding work that is the subject of these programs is to improve the aesthetics of an area for the benefit of the general community having regard to road safety and the provisions for electrical safety. The Committee is responsible for monitoring the progress and costs of undergrounding work. SA Power Networks carries out this work on behalf of PLEC. |
|---|---|
| Our Vision |
To enhance aesthetics, improve safety and provide energy access for the benefit and enjoyment of the community, businesses, and visitors to South Australia. Each year, PLEC endeavours to deliver a balanced number of undergrounding of powerline projects between metropolitan and regional locations. |
| Our Values | Respect; achieve; quality; honesty and accountability; success and collaboration. |
| Our functions, objectives and deliverables |
From January 2022, the Committee’s administration function transferred to the Office of the Technical Regulator (OTR) from Essential Services Commission of South Australia (ESCOSA).
PLEC operates under a Charter assigned by the Minister for Energy and Mining. The Charter of PLEC is to advise the Minister responsible for the Electricity Act 1996 in relation to the preparation of programs for undergrounding work of powerlines pursuant to section 58A of the Electricity Act. The Charter defines the scope of PLEC activities, its composition, financial arrangements, reporting requirements and associated administrative processes. PLEC meets once a month to review project submissions. The submission process is divided into two six-monthly cycles. |
Our organisational structure
The Committee consists of an Executive Team with administrative support and eight members from relevant organisations and areas of community interest who are appointed for a period of up to three years.
PLEC projects are funded by a contribution of two dollars from SA Power Networks for each dollar contributed by Councils or other eligible proponents. OTR funds the administration support for our Executive Officer and provides meeting rooms.
Since 2011 the Minister delegated the powers and functions under section 58A of the Act to the Technical Regulator, who is responsible for exercising those related functions and powers under the Act associated with the undergrounding of power lines.
The DEM website contains further information on the PLEC, including its charter and annual report on the activities of PLEC.
Committee appointments: De’Anne Smith joined PLEC in August 2023 representing Department for Environment and Water. Joanne Wells joined PLEC in October 2023 representing the Conservation and Hon Michael Atkinson joined PLEC in June 2024 representing a second Community member.
Current PLEC Members:
Steve Murray, Community Representative & Chair
Loan Vu, PLEC Executive Office
Teresa Xavier, Department for Infrastructure & Transport Representative
Chris Dunn, Local Government Representative & Deputy Chair
De’Anne Smith, Department for Environment & Water Representative
Charles Donovan, SA Power Networks Representative
Joanna Wells, Conservation Representative
Hon Michael Atkinson, Community 2 Representative
Vacant, as at 30 June 2024, South Australia Tourism Representative
Composition of PLEC
All Committee membership and sitting fee payments are reported to the Department of Premier and Cabinets (DPC) Boards and Committees Information System (BCIS) annually.
| PLEC MEMBERSHIP SUMMARY 1 JULY 2023 – 30 JUNE 2024 | ||||
|---|---|---|---|---|
| Name | Position | Renumeration Fee/Salary | Appointment/ Expiry date | Organisation/ Representative |
| Steve Murray |
Chair Member | $4,840 p.a |
01/05/2023 to 30/04/2026 | Community 1 |
| Hon. Michael Atkinson | Member | $2,110 p.a |
18/06/2024 to 17/06/2027 | Community 2 |
| Charles Donovan | Member | $2,110 p.a |
04/03/2023 to 04/03/2026 | SA Power Network (for Network Licensee) |
| Joanna Wells | Member | $2,110 p.a |
02/10/2023 to 01/10/2026 Resigned: 21/08/2024 | Conservation |
| Chris Dunn | Member | $2,110 p.a |
14/07/2022 to 14/07/2025 | Local Government Association |
| Vacant as at 30 June 2024 | Member | N/A | N/A | SA Tourism Industry |
| *De’Anne Smith | Member | N/A |
28/08/2023 to 27/08/2026 | Department for Environment & Water |
| *Teresa Xavier | Member | N/A |
16/08/2022 to 16/08/2025 | Department for Infrastructure and Transport |
|
Foot note: *In accordance with the Premier and Cabinet Circular No.16 SA government employees did not receive any renumeration for committee duties during the reporting period. | ||||
Our Minister
Tom has been the Member of Parliament for the seat of West Torrens since 1997 and is currently Minister for Infrastructure and Transport, Minister for Energy and Mining and the Leader of Government Business in the House of Assembly.
Tom previously held ministerial appointments for Transport and Infrastructure between 2013 and 2014 and Mineral Resources and Energy between 2011 and 2018. He was also responsible for these portfolios in the Shadow Ministry between 2018 and 2022.
The committee’s performance
Performance at a glance
The OTR provided an Executive team and secretarial services to, and funded the operation of PLEC, including member remuneration and annual report costs.
Committee specific objectives and performance
| Committee objectives | Indicators | Performance |
|---|---|---|
| Enable access to lower energy costs for businesses and households by facilitating a clean, secure, reliable, safe and more competitive energy network. |
Empower community and consumers through expanded demand management options and better integration of distributed energy resources. Support state significant economic transformations The Committee operates under a Charter, which provides scope of PLEC activities, its composition, financial arrangements, reporting requirements and associated administrative processes |
PLEC gained approval of $8,503,917 towards undergrounding of power line projects. The actual expenditure of $7,322,612 was achieved, a difference of $1,181,305. PLEC assessed and recommended seven projects to underground powerlines in the financial year 2023-24, of which six were approved. PLEC meets once a month to review project submissions. The submission process is divided into two six-monthly cycles. PLEC commenced review of the Charter and guideline documents including the development of application form for applicants to seek funding from PLEC. PLEC prepared annual report and briefings to inform the Minister. |
Work health, safety and return to work programs
| Workplace injury claims | Current year 2023-24 | Past year 2022-23 | % Change (+ / -) |
|---|---|---|---|
| Total new workplace injury claims | NIL | NIL | +/- 0% |
| Fatalities | NIL | NIL | +/- 0% |
| Seriously injured workers* | NIL | NIL | +/- 0% |
| Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE) | NIL | NIL | +/- 0% |
*number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5)
| Work health and safety regulations | 2023-24 | 2022-23 | % Change (+ / -) |
|---|---|---|---|
| Number of notifiable incidents (Work Health and Safety Act 2012, Part 3) | NIL | 1 | +/- 100% |
| Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195) | NIL | NIL | +/- 0% |
Financial performance
Financial performance at a glance
The following is a summary of the operating costs relating to the administration of the PLEC. This information is included as part of the Department for Energy and Mining’s annual audited financial statements. Revenue is received from ESCOSA to administer the PLEC.
Operating Expenses as at 30 June 2024
| Description | Notes | $2023-24 |
|---|---|---|
| Administration fees | Remuneration of non-SA Government committee members | $11,516 |
| Salaries and related oncosts | $119,773 | |
| Total expenses for administering the PLEC | $131,289 |
Consultants disclosure
No consultants were engaged for this financial year period to report for PLEC.
Contractors disclosure
The following is a summary of external contractors that have been engaged by SA Power Networks on behalf of PLEC, the nature of work undertaken, and the actual payments made for work undertaken during the financial year.
Contractors with a contract value below $10,000
| Contractors | Purpose | $ Actual payment |
|---|---|---|
| Coates Hire Operations Pty Limited | Project Construction | $ 8,927 |
| I&D Vegetation Management Pty Ltd | Project Construction | $ 8,466 |
| TMK Consulting Engineers Pty Ltd | Project Construction | $ 5,990 |
| Arborman Tree Solutions Pty Ltd | Project Construction | $ 3,684 |
| Felix Transport Pty Ltd | Project Construction | $ 2,060 |
| Big Holes Pty Ltd | Project Construction | $ 1,740 |
| Managed Construction Solutions Pty | Project Construction | $ 1,670 |
| Sharp Carriers & Cranes Pty Ltd | Project Construction | $ 1,135 |
| Altus Traffic Pty Ltd | Project Construction | $ 1,016 |
| Blue Tongue Outdoor Pty Ltd | Project Construction | $ 128 |
Contractors with a contract value above $10,000 each
| Contractors | Purpose | $ Actual payment |
|---|---|---|
| Equipped Civil Pty Ltd | Project Construction | $ 2,418,255 |
| Tron Civil Pty Ltd | Project Construction | $ 1,497,045 |
| Electel Resources Pty Ltd | Project Construction | $ 758,321 |
| Copper Coast Council | Project Construction | $ 343,467 |
| Veris Australia Pty Ltd | Project Construction | $ 214,032 |
| Enviropacific Services Ltd | Project Construction | $ 107,332 |
| Noone Nominees Pty Ltd | Project Construction | $ 84,330 |
| Communication & Distribution | Project Construction | $ 58.041 |
| Bluesphere Environmental Pty Ltd | Project Construction | $ 42,913 |
| Phaseblue Pty Ltd | Project Construction | $ 36,188 |
| Fleurieu Subsurface Pty Ltd | Project Construction | $ 28,750 |
| Creek Investments Pty Ltd | Project Construction | $ 27,545 |
| Wgasa Pty Ltd | Project Construction | $ 23,366 |
| Chandler Macleod Group Limited | Project Construction | $ 17,122 |
| NBN Co Limited | Project Construction | $ 15,967 |
| LWC Management Pty Ltd | Project Construction | $ 14,740 |
| WSP Australia Pty Limited | Project Construction | $ 13,060 |
| Bardell Excavations Pty Ltd | Project Construction | $ 11,280 |
| GRAND TOTAL (GROSS) | Project Construction | $ 5,746,577 |
Data for previous years is available at: PLEC-Annual-Report-2022-23.pdf (energymining.sa.gov.au)
Other financial information
The prescribed PLEC funding budget for 2023-24 was $8,219,042 (in accordance with Regulation 44 of the Electricity (General) Regulations 2012).
The actual approved budget was $8,503,917.
The prescribed net actual expenditure for 2023-24 was $7,322,612 which is an underspend of 14% (or $1,181,305).
This underspend will be used to offset potential overspend in coming financial years, in order to bring PLEC’s expenditure average closer to the prescribed budget.
Other information
Projects Overview
The Committee recommends to the Minister for Energy and Mining projects related to the undergrounding of electricity power lines (in accordance with the Electricity Act 1996 and Electricity (General) Regulations 2012).
Each financial year the Minister determines an amount (or as prescribed by regulation) for the undergrounding of powerlines program. The approved funding for PLEC projects for the 2023-24 financial year has been determined to be $8,503,917.
Councils may apply to seek contribution of PLEC funding for project proposals that is for the undergrounding of powerlines and meet PLEC guideline criteria.
The purpose of undergrounding work that is the subject of these programs is to improve the aesthetics of an area for the benefit of the general community having regard to road safety and the provisions for electrical safety pursuant to the Electricity Act 1996. The Committee is responsible for monitoring the progress and costs of undergrounding work. SA Power Networks carries out this work.
Each year, the Committee endeavours to deliver a balanced number of projects (50:50) between metropolitan and regional locations.
Below is a table showing the funding approved for 2024-25 underground program:
| $7.59M Total funds committed for new projects in the 2024-2025 PLEC Program | |
| $5.11M Funded by SA Power Networks (Approved amount) | $2.48M Funded by Councils |
| 82% Projects in metro Adelaide | 18% Projects in regional SA |
| 1.7km Overhead powerlines to be undergrounded | 60 ="text-align:center"> |
2023-24: PLEC Projects Recommended and Approved
The PLEC recommended seven projects for funding approval during 2023-24. However, only six projects were approved by the Minister’s delegate with funding available. The projects, tabled below, will result in undergrounding of power lines.
The Office of the Technical Regulator approved projects during 2023-24 that are to be constructed during 2024-25. In accordance with the Act, the prescribed funding to be contributed by SA Power Networks (two-thirds of the program funding) is $8,516,564 for the 2024-25 financial period. Proponents are required to contribute the remaining one-third.
Table: PLEC projects approved during 2023-24 for construction 2024-25
| Project Location | Council / Proponent | $PLEC | $Council |
|---|---|---|---|
| Port Adelaide, St Vincent Street, Stage 1A (West) | Port Adelaide / Enfield | $763,436 | $376,718 |
|
Brompton, Chief Street, Stage 1B | Charles Sturt | $1,009,796 | $502,498 |
| Tea Tree Gully, Northeast Road, Stage 1B | Tea Tree Gully | $1,004,079 | $499,664 |
| Port Adelaide, St Vincent Street, Stage 1B (East) | Port Adelaide / Enfield | $1,027,182 | $508,591 |
| Echunga, Adelaide Road, Stage 1 (Middle) | City of Mount Barker | $940,388 | $410,194 |
| Blackwood, Young Street | City of Mitcham | $367,000 | $183,700 |
| Financial year total | $5,111,881 | $2,481,365 |
DIT funded the installation of public lighting for PLEC projects on its roads during 2023-24 to the value of $1,350,477.
Project Locations
Projects currently proposed for construction in the 2024-25 program include:
Brompton, Tea Tree Gully in July 2024, followed shortly by Port Adelaide in October.
Early in 2025 will see the commencement of Port Adelaide, Echunga and Blackwood.
Project locations are shown in the figure below.
Funding and Location over the long-term
Funding
Location
Risk management
Risk and audit at a glance
The OTR received an audited financial statement from SA Power Networks, showing PLEC expenditure by them.
Fraud detected in the committee
| Category/nature of fraud | Number of instances |
|---|---|
| n/a | NIL |
NB: Fraud reported includes actual and reasonably suspected incidents of fraud.
Strategies implemented to control and prevent fraud
OTR has identified systems gaps since taking on the function/responsibilities of PLEC from ESCOSA. OTR plans to implement auditing strategies and new systems to cover governance and financial system risks for PLEC scheme and reporting framework. Undertaking to continue in 2024-25 period.
OTR aim for a workplace that is free of fraud, with internal controls in place to either prevent or detect it. Staff are bound by the Code of Ethics for the South Australian Public Sector issued under the Public Sector Act 2009. We have policies on ethical conduct in the workplace and our fraud management policy aligns with the South Australian public sector fraud and corruption control policy.
Public interest disclosure
Number of occasions on which public interest information has been disclosed to a responsible officer of the committee under the Public Interest Disclosure Act 2018:
- Nil to report for PLEC.
The department has nominated responsible officers to receive and action disclosures under the Public Disclosure Act 2018. All complaints under this Act are investigated in line with the Department’s policy. All instances of disclosure of public interest information to a responsible officer of the Department under the Public Disclosure Act 2018 were either referred to the appropriate committee or reviewed as part of department’s internal audit process.
Reporting required under any other act or regulation
| Act or Regulation | Requirement |
|---|---|
| Electricity Act 1996 |
Section 14 – report annually to the Minister on the work the OTR has carried out relating to its role under the Electricity Act 1996 and the PLEC Charter.
Section 20(7) – administrative costs prescribed by associated definition in regulation |
| Act or Regulation | Requirement |
|
Section 58A of the Electricity Act 1996 Regulation 44 of the Electricity (General) Regulations 2012 Section 20(7) and Regulation 16(4) |
Requirements of the PLEC program for undergrounding of powerlines, including approved Guidelines by the Minister to establish the terms of reference and operation of PLEC (e.g the PLEC Charter)
Prescribed formula for determining PLEC funding amount each financial year, where the Minister has not determined a fixed amount pursuant to Section 58A(3) Definition of administrative costs for section 20(7) in relation to any committee established for the purpose of advising the Minister on the program for undergrounding powerlines under section 58A of the Act |
Public complaints
Number of public complaints reported
| Complaint categories | Sub-categories | Example | Number of Complaints 2023-2024 |
|---|---|---|---|
| Professional behaviour | Staff attitude | Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency | 0 |
| Professional behaviour | Staff competency | Failure to action service request; poorly informed decisions; incorrect or incomplete service provided | 0 |
| Professional behaviour | Staff knowledge | Lack of service specific knowledge; incomplete or out-of-date knowledge | 0 |
| Communication | Communication quality | Inadequate, delayed or absent communication with customer | 1 |
| Communication | Confidentiality | Customer’s confidentiality or privacy not respected; information shared incorrectly | 0 |
| Service delivery | Systems/technology | System offline; inaccessible to customer; incorrect result/information provided; poor system design | 1 |
| Service delivery | Access to services | Service difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities | 0 |
| Service delivery | Process | Processing error; incorrect process used; delay in processing application; process not customer responsive | 2 |
| Policy | Policy application | Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given | 1 |
| Policy | Policy content | Policy content difficult to understand; policy unreasonable or disadvantages customer | 0 |
| Service quality | Information | Incorrect, incomplete, out dated or inadequate information; not fit for purpose | 0 |
| Service quality | Access to information | Information difficult to understand, hard to find or difficult to use; not plain English | 1 |
| Service quality | Timeliness | Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met | 1 |
| Service quality | Safety | Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness | 0 |
| Service quality | Service responsiveness | Service design doesn’t meet customer needs; poor service fit with customer expectations | 1 |
| No case to answer | No case to answer | Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate | 1 |
| Total | 9 |
Additional Metrics
| Additional Metrics | Total |
|---|---|
| Number of positive feedback comments | 1 |
| Number of negative feedback comments | 9 |
| Total number of feedback comments | 10 |
| % complaints resolved within policy timeframes | 80% |
Data for previous years is available at: PLEC-Annual-Report-2022-23.pdf (energymining.sa.gov.au)
Service Improvements
OTR continues to update website content for PLEC materials. PLEC endeavours to review and update the PLEC charter and PLEC Guideline documents in the 2024-25 period. OTR continues integration of PLEC reporting activities for complaints/compliment feedback using the existing DEM/OTR system. OTR has plans for a regulation review in 2024-25, which will present an opportunity to make service improvements associated with the PLEC scheme and to address issues raised by stakeholders. OTR has started preliminary consultation processes with PLEC and stakeholders during 2022-24. |
Compliance Statement
| OTR is compliant with Premier and Cabinet Circular 039 – complaint management in the South Australian public sector | Y |
| OTR has communicated the content of PC 039 and the committee's related complaints policies and procedures to employees. | Y |
Appendix 1: Audited financial statements 2023-24
Audited financial statements 2023-24
Appendix 2: Completed Projects - Photos
Esplanade, Robe (District Council of Robe)
Esplanade, Robe: A popular seaside town, a place of relaxation and tranquillity. The completion of this section of the Esplanade improves the Aesthetics immensely, while at the same time allowing an obstacle free path for a future walking path for the residents and visitors to Robe. The path will extend from the Tourist Park to the town, with many sections have been undergrounded previously. The removal of overhead powerlines will also improve safety and allow for more community events on the reserve.
Bay Road Stage 1, Moonta (Copper Coast Council)
Bay Road Stage 1, Moonta: The first stage of multiple stages which serves as a significant connecting road between the historic town of Moonta and the foreshore of Moonta Bay. The removal of Stobie poles will make way for the new 3km bike & walking path, including the vegetation of the new median strip with plants and trees. The removal of Stobie poles in conjunction with the significant storm water, kerbing and road upgrades have provided an aesthetically pleasing continuation to the Moonta town.
Bay Road Stage 2 Moonta (Copper Coast Council)
Bay Road Stage 2, Moonta: The second stage of multiple stages which serves as an important connecting road between the historic town of Moonta and the foreshore of Moonta Bay as scene in the background.
