DEPARTMENT FOR ENERGY AND MINING
11 Waymouth Street, Adelaide
GPO Box 320, Adelaide SA 5000
Contact phone number: 08 8463 3000
Contact email: DEM.OCE@sa.gov.au
ISSN: 2652-7553
Date presented to Minister: 30 September 2025
To:
Honourable Tom Koutsantonis MP
Minister for Energy and Mining
This annual report will be presented to Parliament to meet the statutory reporting requirements of the Public Sector Act 2009 (Part 3, s 12) the Public Sector Regulations 2010 (Part 2, reg 7), the Public Finance and Audit Act 1987 and the requirements of Premier and Cabinet Circular PC013 Annual Reporting.
This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.
Submitted on behalf of the DEPARTMENT FOR ENERGY AND MINING by:
Paul Martyn PSM
Chief Executive
Date 23 September 2025
From the Chief Executive
As the agency charged with unlocking growth and opportunity across South Australia’s energy and mining sectors, the Department for Energy and Mining stands at the forefront of change. Our industries are not just generating investment and wealth – they are meeting the needs of South Australians and driving our state’s prosperity through the global energy transition. As global norms around trade and investment shift, so too must our priorities and ways of working. We must sharpen our focus, set ambitious but achievable goals, and seize the opportunities that lie before us.
2024-25 saw the department crystalising its focus on the game changers – the energy and mining projects and strategies that will deliver significant opportunities and make the biggest difference in setting South Australia up for the future. Foremost among these was the imperative to secure steel production in Whyalla, with a focus on new ownership and delivering on our state's ambition to produce and export green iron and steel for global and domestic markets. While this year we secured the steelwork’s immediate operations, our new Whyalla Steelworks Industrial Transformation Unit is leading a long-term transformation of the steelworks and the region’s industrial and economic future.
We’ve also been working to solidify South Australia’s status as the nation’s copper capital and help industry to drive the next phase of growth. Our initial focus has been to get the regulatory pathway for copper expansion right, enabling a potential doubling of copper production in the coming years. A secure supply of water is needed for copper and broader minerals growth, which is why establishment of the Northern Water Commercial Unit within the department has been critical to strengthening our role in this transformational project.
We’re supporting industry to unlock our state’s significant resource potential through the delivery of world-class precompetitive data, turning uncertainty into long term growth. In 2024-25, the department delivered new drilling, data and mapping initiatives within the highly prospective Gawler Craton province. We also advanced work to digitise our extensive drill core library, making it accessible to artificial intelligence and delivering a step change in how explorers access geological data and use it.
Making it easier for industry to engage and do business with us has been a key priority. In 2024-25 we developed a new Mining and Exploration Regulation System that automates the entire life cycle of mining regulation, reducing processing times for exploration and mining applications. We also sought feedback from industry and the public on options for reforming and streamlining the Mining Act to facilitate more productive ground turnover and sustainable minerals growth. Helping industry by clarifying our role and priorities as a regulator has also been a focus, which is why we developed a Regulatory Practice Statement for sharing with our sector partners in 2025-26.
Our leadership in energy policy has been guided by our commitment to more power for growth and more power for households. While South Australia is already a national leader in renewable energy, we’ve been working to establish the legislation and frameworks needed to support further investment in wind, solar and battery generation on the pathway to net zero emissions. Our Firm Energy Reliability Mechanism (FERM) will underwrite investment in long-duration energy capacity projects – future-proofing South Australia’s electricity supply at least-cost for consumers. Consultations on draft regulations for the FERM took place this year, with plans to finalise the framework in 2025-26.
While we’re ensuring the safety and reliability of our energy grid, we’re working to facilitate a pipeline of new renewable energy projects in the state. Consultation on the first proposed release areas under the Hydrogen and Renewable Energy Act 2023 was undertaken in 2024-25. Subject to Ministerial approval, we expect to announce tenders for the first new renewable energy projects under this legislation in the forthcoming year.
More power for growth extended to securing the state’s gas supplies, and in 2024-25 we released new exploration acreage in the Otway and Polda basins, with further releases planned. This approach supports not only the state’s natural gas demand, but also opportunities in hydrogen, geothermal energy and gas storage. We are also working to expand gas supplies and infrastructure to the Upper Spencer Gulf, delivering the energy needed to reindustrialise our regions.
Alongside our industry partners, we’re delivering more opportunity for South Australian energy consumers through the emPowering SA and Energy Masters programs. Expansion of these programs through 2024-25 extended the benefits of community energy and smart energy technologies to more families in need. South Australia’s Virtual Power Plant also continued to grow last financial year, with tenants of more than 7,000 SA Housing Trust homes now benefiting, with the capacity to expand further.
Partnership and meaningful engagement have been at the heart of everything we do. Whether it’s building trust with communities or engaging with industry and across government, we are committed to working better together through a Team SA approach. The work we’ve done throughout 2024-25 and continue to lead into 2025-26 and beyond exemplifies this approach.
Throughout the year, the department continued its commitment to responsible leadership, employment and organisational culture through our One DEM approach. Under the three pillars of ‘Clarity’, ‘Connect and Collaborate’, and ‘Make a Difference’, One DEM seeks a culture that is collaborative, united and accountable, where staff know they are valued and have a sense of belonging. We are also proud to have launched our refreshed Reconciliation Action Plan, with all divisions having developed targets for engaging and working with First Nations people.
I thank all of our staff and key partners not only for the outstanding work they have delivered over the past year but also for the spirit in which they have collaborated to achieve outstanding results. I look forward to continuing our momentum in 2025-26 towards driving the game changers, adding value to our energy and mining sectors, and unlocking opportunities for a prosperous economic future.
Paul Martyn PSM
Chief Executive
Department for Energy and Mining
Contents
Overview: about the agency
Our strategic focus
Our organisational structure
Changes to the agency
Our Minister
Our Executive team
Legislation administered by the agency
The agency’s performance
Performance at a glance
Agency specific objectives and performance
Corporate performance summary
Employment opportunity programs
Agency performance management and development systems
Work health, safety and return to work programs
Executive employment in the agency
Financial performance
Financial performance at a glance
Consultants disclosure
Contractors disclosure
Risk management
Risk and audit at a glance
Fraud detected in the agency
Strategies implemented to control and prevent fraud
Public interest disclosure
Reporting required under any other act or regulation
Public complaints
Number of public complaints reported
Additional Metrics
Service Improvements
Compliance Statement
Appendix: Audited financial statements 2024-25
Overview: about the agency
Our strategic focus
| Our Purpose | The department is dedicated to driving growth and creating opportunities in South Australia's energy and mining sector. We are committed to progress—today, tomorrow, and together. |
|---|---|
| Our Vision | We power growth and opportunity in South Australia – Today + Tomorrow + Together. |
| Our Values | We deliver the best outcomes for South Australians through a culture that is diverse, professional, accountable, respectful, and committed to safety. We demonstrate personal and professional leadership and value recognition as leaders in our field. We engage meaningfully to build a successful, sustainable future for all South Australians. |
| Our functions, objectives and deliverables |
Implement key projects that support the transformation of the economy toward a net zero carbon future while improving competitiveness of industries. Deliver and enforce effective, efficient, transparent regulation using a one-window to regulation. Progress innovative programs that unlock development opportunities that support job creation, economic growth and empower energy consumers to enable South Australians to benefit from the state’s economic transformation. Provide systems and processes that support an efficient and effective service. Undertake genuine engagement with internal and external stakeholders to contribute to the overall wellbeing of the South Australian community. |
Our organisational structure
Changes to the agency
During 2024-25 there were changes to the agency’s structure and objectives due to machinery of government changes on 7 May 2025, when the former Office of Hydrogen Power SA and Northern Water Delivery Unit were abolished. Functions associated with these were absorbed into the department. Organisationally, this resulted in the creation of two new units Whyalla Steelworks Industrial Transformation Unit and Northern Water Commercial Team, there was also a minor internal realignment to establish an Office of the Chief Executive.
Our Minister
Hon Tom Koutsantonis MP has been the Member of Parliament for the seat of West Torrens since 1997 and is currently Minister for Infrastructure and Transport, Minister for Energy and Mining and the Leader of Government Business in the House of Assembly.
Tom previously held ministerial appointments for Transport and Infrastructure between 2013 and 2014 and Mineral Resources and Energy between 2011 and 2018. He was also responsible for these portfolios in the Shadow Ministry between 2018 and 2022.
Our Executive team
Paul Martyn PSM, Chief Executive, joined the Department for Energy and Mining in 2024. Paul has nearly 30 years’ experience in economic policy and reform. In his role as Chief Executive, Paul is responsible for leading South Australia’s transition to renewable energy and accelerating the growth of the critical and strategic minerals sector.
Paul has worked to encourage growth, competitiveness and investment in a wide range of key industries including energy, mining and gas, agriculture, manufacturing, tourism, defence, building and construction, and high technology.
Prior to joining DEM, Paul had an extensive career in the Queensland Public Service where he was Director-General of the Department of Energy and Climate and led development of that state’s approach to the energy transition. Paul was Chief Executive Officer of Trade and Investment Queensland, where he spearheaded global investment attraction in renewable energy, resources and mining equipment, technology and services.
In 2022, Paul was awarded a Public Service Medal for his leadership of Queensland’s COVID-19 Response and Recovery Taskforce.
Vince Duffy, Deputy Chief Executive, provides strategic leadership across the agency to enhance the delivery of priorities. Previously he headed a team at the forefront of leading and shaping responses to the many challenges faced during South Australia’s energy transition in the National Energy Market.
Vince holds a Bachelor of Economics and a Graduate Diploma in Advanced Economics and has vast experience in energy market programs.
Benjamin Zammit, Executive Director, Regulation and Compliance has oversight of regulatory frameworks that govern South Australia’s mineral, energy and hydrogen resources, as well as the electrical, gas-fitting and plumbing trades. Ben has a focus on a one-window approach to regulation that promotes effectiveness, efficiency and transparency to deliver certainty for industry and community while minimising financial, social, and environmental risks. Benjamin’s experience spans two decades as a regulatory professional, with a background in environmental science, environmental policy and management, working across the fisheries, environment and the resources sector to drive sound regulatory practices in developments of state significance.
Most recently Ben held positions as the Director for Mineral Exploration, Senior Advisor and Senior Case Manager ensuring responsible delivery of exploration and mining projects in South Australia.
Nick Panagopoulos, Executive Director, Corporate and Commercial oversees and supports all facets of the department’s corporate and business support functions underpinning effective departmental operations. With a focus on commercial and economic outcomes, the division’s responsibilities also include managing resource royalty collection for the government and ensuring electricity provision to homes and businesses in remote South Australian towns through the Remote Area Energy Supply scheme. Prior to his current role, Nick led the Petroleum Division within the department as the Acting Executive Director.
Before joining the department in 2013, Nick had an extensive background in the property industry based in Sydney, including serving as the Chief Risk Officer for GPT Group – one of Australia’s largest diversified property groups and before that as the Asia Pacific Regional Risk Manager at Lend Lease Corporation.
Rebecca Knights, Executive Director, Strategic Policy and Delivery provides high level leadership in energy and resources, strategic policy, industry development and projects to deliver sustainable benefits and outcomes for South Australians while unlocking the state’s resource potential. In 2024 a notable example is South Australia’s Green Iron and Steel Strategy, highlighting the state as a key player to make green iron and steel a commercial reality for global steelmakers.
Rebecca has over 20 years' commercial, regulatory and policy experience. Before joining the South Australian Government in 2010, she provided upstream, oil and gas, commercial and regulatory advice to governments, national oil companies and oil majors across the globe. Rebecca previously held energy advisory and regulatory roles with SA Water, ETSA Utilities and the Energy Security Board.
Sam Crafter, State Lead, Whyalla Steelworks Industrial Transformation Unit oversees the South Australian Government’s strategic response to the Whyalla Steelworks administration and guiding the region’s shift toward a sustainable, advanced industrial future.
Sam is a senior executive with more than two decades of leadership experience across the energy resources, and public sectors with roles across government and industry, including as Chief Executive of the Office of Hydrogen Power SA, where he led the design of a globally recognised hydrogen power initiative. In 2024, Sam was awarded the South Australian Public Service Medal for his leadership in energy transition.
Legislation administered by the agency
Australian Energy Market Commission Establishment Act 2004
Broken Hill Proprietary Company's Indenture Act 1937
Cooper Basin (Ratification) Act 1975
Electricity Act 1996
Electricity Trust of South Australia (Torrens Island Power Station) Act 1962 (The)
Energy Products (Safety and Efficiency) Act 2000
Energy Resources Act 2000
Gas Act 1997
Hydrogen and Renewable Energy Act 2023
Mines and Works Inspection Act 1920
Mining Act 1971
National Electricity (South Australia) Act 1996
National Energy Retail Law (South Australia) Act 2011
National Gas (South Australia) Act 2008
Natural Gas Authority Act 1967
Offshore Minerals Act 2000
Opal Mining Act 1995
Petroleum (Submerged Lands) Act 1982
Port Pirie Smelting Facility (Lead-In-Air Concentrations) Act 2013
Roxby Downs (Indenture Ratification) Act 1982
Stony Point (Liquids Project) Ratification Act 1981
Water Industry Act 2012
Whyalla Steel Works Act 1958
The agency’s performance
Performance at a glance
In 2024-25 the department refreshed its strategic priorities to crystallise its focus on unlocking the full potential of our state’s energy and mining resources for the benefit of all South Australians.
The department has adopted four strategic directions as outlined in our updated Strategic Plan:
- Drive the Game Changers – taking actions that will make the biggest contribution towards transforming our state’s energy and mining sectors now and into the future.
- Unlock New Opportunities – making it easier for industries and companies to invest in our state, while providing greater choice and opportunity for consumers through the energy transition.
- Best Practice Regulation – implementing efficient, fit-for-purpose legislation, policies and regulatory systems to make it easier to do business in South Australia, while ensuring growth is achieved sustainably, reliably and safely.
- Work Better Together – positioning our agency as a leader in best practice engagement, highlighting our commitment to working alongside industry and communities and setting a shared pathway towards long-term growth.
Highlights from 2024-25 included the following:
- Completed machinery of government changes to support the government’s critical decisions towards the future of South Australia’s industrial economy through establishment of two new functions – the Whyalla Steelworks Industrial Transformation Unit and the Northern Water Commercial Team.
- Implemented the South Australian government’s decision to place One Steel Manufacturing into administration and secured the immediate operations of the steelworks through the administrator and targeted support for the community, workers, industry and stakeholders.
- Coordinated whole of government support for the long-term future of the Whyalla Steelworks by working with the administrator and sales agent to launch the steelworks’ sale process, providing a pathway to Australian made green steel.
- Commenced a process to update the Olympic Dam and Stuart Shelf Indenture, securing the regulatory pathway for a significant expansion of copper production in South Australia.
- Supported the expansion of copper and broader minerals investment in the state by playing a leading role in the whole of government Northern Water project, delivering a sustainable water source for industry in the Far North, Upper Spencer Gulf and eastern Eyre Peninsula.
- Released acreage in the Otway and Polda basins under the Energy Resources Act 2000 to expand the state’s gas supply, ensuring South Australia has a diverse and reliable energy system through the energy transition.
- Developed and consulted on a proposed Firm Energy Reliability Mechanism to deliver commercial investment in long duration energy capacity and allow for the reliable integration of further renewables into our electricity grid on the pathway to net zero.
- Expanded the department’s significant repository of precompetitive geological data through delivery of new drilling, data and mapping initiatives within the highly prospective Gawler Craton province.
- Commenced digitisation of our drill core library, allowing for the use of artificial intelligence to make our already world-leading repository of geological information even more accessible, meaningful and valuable to explorers.
- Accelerated consumer energy resource uptake by supporting the Energy Masters initiative, working with SA Power Networks and industry partners to demonstrate how households can take control of their energy use and save on their bills through the installation of state-of-the-art home energy management systems and smart, energy efficient appliances.
- Commissioned the first two Community Batteries under the emPowering SA program. Working with energy retailer AGL and local councils, the emPowering SA fleet will expand to 18 Community Battery assets across the state, with support from ARENA, to deliver direct bill savings to more than 10,000 households facing cost of living pressures.
- Delivered energy for remote communities through our Remote Area Energy Supply scheme, including backup power to the Central Power House in Umuwa, and support for the commissioning of Oodnadatta Renewable Power Station in the heart of the South Australian outback.
- Developed a state-of-the-art Mining and Exploration Regulation System, making it easier for industry to do business by providing a digital portal that efficiently manages the entire lifecycle of resources regulation.
- Commenced implementation of the Hydrogen and Renewable Energy Act 2023 by publicly consulting on the first two proposed release areas at Whyalla West and Gawler Ranges East, opening up land for investment in new largescale clean energy projects in the state.
- Launched One DEM, an internal culture program with an emphasis on clarity, collaboration, accountability and fostering a sense of organisational belonging.
- Achieved White Ribbon re-accreditation for the third time in 2025, recognising the department’s commitment to gender equality, safety and respect in the workplace.
Agency specific objectives and performance
| Agency objectives | Indicators | Performance |
|---|---|---|
| Drive the Game Changers | ||
| Secure Steel | Implement a Whyalla transition strategy. |
One Steel Manufacturing was placed into administration by the South Australian Government, with the support of the Commonwealth Government in February 2025. The Australian and South Australian Governments have committed more than $2.4 billion as part of a Sovereign Steel Package to secure the Whyalla Steelworks, support local jobs and provide a pathway to Australian made green steel. To support the successful transition, a whole-of-government response coordinated though DEM, is engaging the community, workers, industry, and stakeholders through targeted sessions and collaboration. A streamlined approach, including a public office in Whyalla, is aligning initiatives, providing direct support, and strengthening stakeholder confidence. Both governments have been working closely with the administrator, KordaMentha, and sales agent, 333 Capital, to stabilise the steelworks’ operations and inform the sale strategy, with the sale process formally launched in June 2025. |
| Copper expansion | Copper expansion regulatory pathway secured |
Commenced a process for an update to the Olympic Dam and Stuart Shelf Indenture that governs the Olympic Dam mine, working closely with BHP. BHP’s proposal to expand Olympic Dam’s smelting and refining capacity was declared an impact assessed development under the Planning, Development and Infrastructure Act 2016 on 26 August 2024. The Assessment Requirements have been finalised and will be presented to the State Planning Commission on 21 August 2025 for noting, prior to it being considered by the indenture minister. The Minister approved progress of BHP’s Oak Dam Retention Lease application in June. Draft terms and conditions were provided to BHP and the response is under consideration. Pending completion of this process a Retention Lease and Miscellaneous Purposes Licence could be granted. BHP have submitted a change in operations application to authorise block cave mining at Carrapateena Mine. The application is under assessment and expected to be finalised in Q4 2025. |
| Northern Water project, agreed offtake for water supports progress |
DEM is developing an updated project business case and demand profile, to inform final project capacity and design. Working closely with other agencies, DEM is ensuring a whole of government approach to Northern Water, including comprehensive assessment of project economics and commercial benefits to the State, industry engagement and ongoing consultation with other key stakeholders. Further discussions with potential offtakers to commence in FY26, to progress towards a Final Investment Decision. | |
| Expanding gas supply |
Acreage release under Energy Resources Act - Release process commenced. |
The Otway and Polda basin acreage release was published on 26 May 2025, with applications for competitive work program bids due at close-of-business 31 October 2025. Warburton Basin Geological Study over the Daralingie region in the Cooper Basin was released on 28 July 2025. |
| Competitive grants for supply and infrastructure |
Framework for the GSA program distribution to be finalised late July and forwarded to Commonwealth for endorsement. Second part of GSA arrangements to be finalised in late August 2025. EOI regarding infrastructure/gas solutions re the GSA monies to be released August 2025. DEM is engaging with other jurisdictions on the development of the Extending Australian Energy Market Operator Powers Policy Design. ECMC will consider a draft regulatory package no later than December 2025. | |
|
Expand Whyalla gas supply - Finalise options for Whyalla gas supply and next steps. | DEM has been working collaboratively with the Whyalla Steelworks to better understand the gas demand profile of the steelworks facility as it transitions from coking coal to lower emissions technologies. | |
| Energy policy leadership | Energy White Paper | Updated modelling has been undertaken and work is progressing on the development of the White Paper. |
| Firm Energy Reliability Mechanism (FERM) | Consultation has been undertaken on the FERM design and recommendations are under development. | |
| Unlock New Opportunities | ||
| Data for exploration |
Complete Northern Gawler Craton drilling initiative: - Drilling completed with 6 drill holes delivered as part of the MinEx CRC program. - Geoscience data and insights on track to deliver by end of reporting period. |
MinEx CRC Researcher workshop was held at the core library on 11 June 2025. Completed the collection of Sensitive High Resolution Ion Microprobe (SHRIMP) geochronological data in the Geoscience Australia Geochronology. |
|
Deliver a network of new geological data and interpretation for the Gawler Craton - Deliver detailed, attributed map layers for the priority area. - Deliver explanatory notes which support the geology of the priority GCAS area. This includes all 14 time slices, eight events, five main geological provinces and 170 stratigraphic units. |
Production data completed and ready for delivery via the SARIG Digital Explanatory Notes Delivery application, SA Geology (1st Edition) 46 new map layers. The digital delivery of SA Discovery Mapping project occurred in August 2025. | |
| SARIG Core Digitisation and use of Artificial Intelligence |
SARIG Core Market Engagement & EOI publicly released on 6 June 2025 and Industry Briefing Engagement held 18 June 2025. Scanning of the thin sections for the proof of value area are completed. Extension thin section scanning is underway to add more value into the project than proposed. | |
| More opportunities for consumers | Facilitate Consumer Energy Resource uptake including Energy Masters Project | Recruited households have engaged with selecting appliances and finance; installations have commenced. |
| Community batteries |
Funding agreements and supply contracts have been executed following open market procurement. Site investigations and planning approvals advancing with metropolitan and regional SA councils to secure sites. | |
| Remote Area Energy Supply (RAES) reform and standalone power systems |
The backup power station in the Central Power House, Umuwa is has been completed. With additional power supply secured RAES can move on to the next phase of replacing all aged generation units and switchboards. | |
|
ARENA First Nations Microgrid funding: Development of 75% renewable power stations in 3 RAES’ most very remote locations |
The Funding Agreement between DEM and ARENA was signed in May 2025. - The Request for Quotation for the Engineering Design Services was published on 6 June 2025 and is closing in August 2025. - A Briefing session with industry leaders for the Owners Engineer was held on 26 June 2025. Development for the procurement of the constructor contractor has commenced. | |
| Consumer policy options | Stakeholder consultation commenced for 2026-30 Retailer Energy Productivity Scheme. | |
| Load Growth | Data Centres | Work has been progressed to determine suitable locations for data centres. |
| Energy Development Plan |
A demand forecasting reference group has been established. Demand forecasts have been updated. | |
| Best Practice Regulation | ||
| Education as an enabler | Regulation literacy through targeted regulatory education campaigns |
OTR Information Roadshows delivered in June 2025, including Tafe SA, SAPOL and for individual contractors. OTR presence at public events and shows to inform public of risks and dangers from noncompliant works and untested equipment. |
|
Identification and commencement of update to key industry guidance documents including: - M21– Mineral Exploration Drillholes Guideline (update) - MG33– Mineral exploration licences (update) - Retention Lease Policy (new). - Development of Regional Exploration PEPR’s. - Groundwater guideline (new). |
M21 – Initial draft and consultation completed. Final draft in preparation MG33 Mineral exploration licences – drafting commenced. Retention Lease Policy – drafting commenced. Regional Exploration PEPR’s – Framework developed and initial proposal to draft the document developed. Groundwater guideline – Initial draft complete, consultation commenced. | |
| Regulatory Improvement | Adopt Regulatory Charter | Regulatory Practice Statement drafted, peer reviewed and consultation complete. On track for September 2025 publication. |
| Making it easier to do business | Mining and Exploration Regulation System (MERS) Phase 1 Implementation |
MERS industry go-live on 21 July 2025. Implementation and user experience being monitored and rectified |
| MERS Phase 2 Business Case (expand to HRE & ER Act) | Definition of the scope to extend to Energy Resources is being finalised. | |
| HRE Act | Release areas and first projects licenced |
The HRE Act came into effect on 11 July 2024. Public consultation on the first two proposed release areas, Whyalla West and Gawler Ranges East was undertaken between 9 September and 22 October 2024. 35 written submissions were received from a broad range of stakeholders. Since the HRE Act came into effect DEM has received 47 applications (new and transitional) and granted 1 Renewable energy infrastructure licence (REIL). |
| Priority Legislative reform | Mining Act Amendments |
The Department has been monitoring the effectiveness of the Mining Act to ensure the legislation remains fit for purpose and maximizes the potential and benefits of mining in South Australia. Stakeholder consultation was conducted on a range of opportunities to enhance the Mining Act’s framework for regulating mining activities. Consultation feedback has been evaluated and advice provided to the Minister for Energy and Mining to introduce possible legislative amendments to the Mining Act in the South Australian Parliament. |
| Transmission framework reforms |
The Department is reviewing existing national regulatory arrangements for electricity transmission to ensure they are the appropriate for South Australia’s existing and future needs especially with the continued changes in electricity generation fuel mix and the projected growth and location of electricity
demand. Reform options are being developed for consideration by the Minister for Energy and Mining to address network access costs and the regulatory assessment of transmission projects. | |
| Retain existing quarries |
Strategic resource area planning overlay protection program: - Proposal to Initiate submitted to Minister for Planning and Local Government, including Engagement Plan and Request for Immediate Interim Application of the REPA Overlay. - Minister for Planning agrees to Initiate the Code amendment and REPA overlay is implemented (Mapping and Data work). - Consultation undertaken, responses to submissions prepared, and evaluation report prepared. - Minister for Planning decision. If approved, review by ERD Court (within 28 days of coming into effect). | Briefing package DEM working with Department for Housing and Urban Development (DHUD) to execute initiation of the existing REPA overlay on the PlanSA portal to apply over the State Strategic Resource Areas within the Greater Metropolitan Area. |
Corporate performance summary
Corporately the Department updated the Strategic Plan and priorities and launched a One DEM culture program with a strong emphasis on providing clarity and collaboration and making staff feel valued.
In support of our commitment to diversity, equity, inclusion and belonging in the workplace we attained White Ribbon re-accreditation and finalised our next Reconciliation Action Plan.
With a focus on improvement and the delivery of more efficient operations we:
- Strengthened our security maturity to protect our people, assets and information through education and process improvement.
- Progressed automation of business processes and workflows including improvements for on-boarding of new employees and electronic correspondence workflow.
Employment opportunity programs
| Program name | Performance |
|---|---|
| University placements and undergraduate students | The department hosted university students for the placement component of their course – primarily in the field of engineering. |
| Graduate program | Two graduates were recruited as part of the department’s two-year graduate program. |
Agency performance management and development systems
| Performance management and development system | Performance |
|---|---|
| A performance management and development framework supports employees and leaders to participate in formal biannual Performance and Development Plan discussions in addition to their regular performance conversations. |
Regular performance and development conversations continued despite ongoing technical system challenges. While ongoing technical issues affected the recording of bi-annual performance discussions in the iGrow system, enhancements are planned for implementation in 2025/26 to improve functionality. During this time, line managers maintained regular engagement with employees, using these conversations as valuable opportunities for checkins, goal setting, and exploring development pathways. The statistics for the bi-annual Performance Development Plan were: For the six months, ended 31 December 2024, 64% of employees had a performance discussion. The result for the six months ended 30 June 2025 was 47%. This data includes all active employees with more than six months service. |
Work health, safety and return to work programs
| Program name | Performance |
|---|---|
| Wellbeing Initiatives |
Several initiatives to support employee wellbeing in five areas – social, financial, physical, community and mental health. Programs delivered include Flu Vaccination Flu vaccinations were offered to all staff via onsite clinics and pharmacy vouchers, with 210 staff participating in this service. Corporate Cup Our annual staff sponsorship of the Corporate Cup highlights our commitment to promoting physical activity as a key contributor to health, wellbeing, and team spirit. This year, we proudly had 50 staff members take part. Skin Checks Onsite skin cancer checks were offered to all staff with 111 participating in this initiative. In addition, several training, information and awareness initiatives were provided throughout the year including support for Mental Health month. |
| Employee Assistance Program | Staff had access to free, confidential counselling and support services through offsite Employee Assistance Program appointments and weekly onsite (“walk and talk”) visits from counsellors. The uptake of this program was well received. |
| Mental Health First Aid Training | To further strengthen mental health support across DEM, Mental Health First Aid training was delivered. This resulted in a total of 13 mental health first aiders now equipped to provide initial support and guidance to colleagues experiencing mental health challenges. |
| Workplace injury claims | 2024-25 | 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Total new workplace injury claims | 1 | 4 | -75% |
| Fatalities | 0 | 0 | N/A |
| Seriously injured workers* | 0 | 0 | N/A |
| Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE) | 0 | 12.2 | -100% |
*number of claimants assessed during the reporting period as having a whole person impairment meeting the relevant threshold under the Return to Work Act 2014 (Part 2 Division 5)
| Work health and safety regulations | 2024-25 | 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Number of notifiable incidents (Work Health and Safety Act 2012, Part 3) | 0 | 0 | N/A |
| Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195) | 0 | 0 | N/A |
| Return to work costs** | 2024-25 | 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Total gross workers compensation expenditure ($) | $72,984 | $180,742 | -59.62% |
| Income support payments – gross ($) | $55,128 | $87,950 | -37.32% |
**before third party recovery
Data for previous years is available at: 2023-2024 Annual Report - Dataset - data.sa.gov.au
Executive employment in the agency
| Executive classification | Number of executives |
|---|---|
| EXECOF | 2 |
| SAES 2 | 4 |
| SAES1 | 21 |
* Number of executives is reported at 30 June 2025, and includes executives who transferred into the Department as a result of Machinery of Government changes that took effect 7 May 2025.
Data for previous years is available at: 2023-2024 Annual Report - Dataset - data.sa.gov.au
The Office of the Commissioner for Public Sector Employment has a workforce information page that provides further information on the breakdown of executive gender, salary and tenure by agency.
Financial performance
Financial performance at a glance
The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2024-2025 are attached to this report.
| Statement of Comprehensive Income | 2024-25 Budget $000s | 2024-25 Actual $000s | Variation $000s | 2023-24 Actual $000s |
|---|---|---|---|---|
| Total Income | 540,137 | 186,799 | 353,338 | 255,512 |
| Total Expenses | 137,671 | 133,129 | 4,542 | 257,225 |
| Net Result | 402,466 | 53,670 | 348,796 | -1,713 |
| Changes in property, plant and equipment asset revaluation | - | 42,756 | -42,756 | - |
| Total Comprehensive Result | 402,466 | 96,426 | 306,040 | -1,713 |
Lower than budgeted income was primarily due to the original budget including appropriation funding for the Office of Hydrogen Power South Australia which was recognised by OHPSA in its financial statements for the period ending 7 May 2025.
Lower than budgeted expense was primarily due to the impact of machinery of government changes following the abolition of the Office of Hydrogen Power South Australia and Office of Northern Water Delivery effective from 7 May 2025 and due to timing changes on projects. Further details on agency expenditure are disclosed in the full audited financial statements that are attached to this report.
An independent valuation of property, plant and equipment resulted in amended asset values as at 30 June 2025.
| Statement of Financial Position | 2024-25 Budget $000s | 2024-25 Actual $000s | Variation $000s | 2023-24 Actual $000s |
|---|---|---|---|---|
| Current assets | 39,174 | 308,439 | -269,265 | 58,628 |
| Non-current assets | 606,588 | 347,809 | 258,779 | 72,824 |
| Total assets | 645,762 | 656,248 | -10,486 | 131,452 |
| Current liabilities | 45,067 | 50,249 | -5,182 | 47,772 |
| Non-current liabilities | 12,001 | 12,537 | -536 | 11,685 |
| Total liabilities | 57,068 | 62,786 | -5,718 | -59,457 |
| Net assets | 588,694 | 593,462 | -4,768 | 71,995 |
| Equity | 588,694 | 593,462 | -4,768 | 71,995 |
Higher than budgeted assets and liabilities was primarily due to increases in cash and property, plant and equipment following the abolition of the Office of Hydrogen Power South Australia and Office of Northern Water Delivery. Assets and liabilities of the attached offices immediately preceding their abolition effective from 7 May 2025 were transferred to the Department for Energy and Mining.
Consultants disclosure
The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken, and the actual payments made for the work undertaken during the financial year.
Consultancies with a contract value below $10,000 each
| Consultancies | Purpose | $ Actual payment |
|---|---|---|
| All consultancies below $10,000 each - combined | Various | 75,258 |
Consultancies with a contract value above $10,000 each
| Consultancies | Purpose | $ Actual payment |
|---|---|---|
| ArcBlue Consulting Australia Pty Ltd | Provision of procurement advisory services | 91,456 |
| BDO Services Pty Ltd | Probity services for the Community Batteries Project | 13,266 |
| Bee Squared Consultants | Consulting services in relation to executing the Hydrogen and Renewable Act procedure manuals | 18,600 |
| Bee Squared Consultants | Consulting services in relation to KPI Workshops and Engagement for Minerals Regulation | 16,875 |
| Bee Squared Consultants | Consulting services in relation to implementing lease and licencing process maps | 13,500 |
| Bonita Kennedy | Records Disposal Schedule | 32,400 |
| Brubrior Investments Pty Ltd | Consulting services in relation to Steel Taskforce | 200,000 |
| Deloitte Financial Advisory | Provision of the Reliability Mechanism Development Model | 456,696 |
| Endgames Economics Pty Ltd | Operational PLEXOS model of the SA electricity network | 259,825 |
| Fenix Performance Solutions | Financial advisory services for the Steel Task Force | 194,371 |
| GPA Engineering Pty Ltd | Engineering support services for the Port Bonython Hydrogen Hub project | 337,698 |
| Indigenous Energy Australia | Hydrogen and Renewables Energy Act Native Group Assessment Criteria | 68,305 |
| Indigenous Energy Australia | Development of assessment criteria with Native Title Groups for the Hydrogen and Renewable Energy Act | 40,160 |
| JBS&G Australia Pty Ltd | Development of Statewide Environmental Impact and of Statewide Environmental objectives for Renewable Energy | 45,363 |
| JBS&G Australia Pty Ltd | Environmental and regulatory approvals | 39,303 |
| JBS&G Australia Pty Ltd | Scoping the development of a statewide Environmental Impact Report and Statement of Environmental Objectives to cover Renewable Energy Feasibility Licence activities under the Hydrogen and Renewable Energy Act | 57,604 |
| Jensen Plus | Port Pirie Master Plan and Community Engagement | 58,425 |
| Johnson Winter & Slattery | Stage 2 Community Battery Rollout | 16,774 |
| Kimberley Wanganeen Consultancy | Development of a recruitment and retention strategy for First Nations employment outcomes within DEM | 25,300 |
| Kimberley Wanganeen Consultancy | Industry review of DEM's First Nations Economic Participation Strategy | 22,727 |
| O'Connor Marsden & Association Pty Ltd | Probity services for the deferred Hydrogen Jobs Plan and Port Bonython Hydrogen Hub | 14,270 |
| Piers Gillespie Consulting | Limestone Coast research implementation | 45,250 |
| Rob Kirk Consultants Pty Ltd | Otway Sequence Stratigraphy Report Book writing | 25,380 |
| Robert I Thomas | To mitigate potential environmental and community project risks and adverse outcomes on a range of projects within the Strategic Policy and Delivery | 85,965 |
| S4G Consulting Pty Ltd | Enterprise architecture services | 64,590 |
| S4G Consulting Pty Ltd | IT Operations Service Delivery Design | 35,862 |
| S4G Consulting Pty Ltd | Technical Architect program | 34,200 |
| Scyne Advisory Pty Ltd | Financial advisory services for Steel Task Force | 587,929 |
| Spectrum Comms Pty Ltd | Resource Extraction Protection Area Phase 1 | 19,863 |
| The Energy Project Pty Ltd | SA Electricity Development Plan Stakeholder Support | 21,813 |
| Wild Matters Pty Ltd | Development of Buffel grass management for the industry | 22,575 |
| Woods Street Partners | Commercial advisory services for the Hydrogen Jobs Plan | 20,100 |
| ATCO Australia | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| Epic Energy South Australia | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| Frazer-Nash Australia | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| Infrastructure Advisory Group Pty Ltd | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| JBS&G Australia Pty Ltd | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| Worley Services Pty Limited | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| Total | 11,258,276 |
Data for previous years is available at: 2023-2024 Annual Report - Dataset - data.sa.gov.au
See also the Consolidated Financial Report of the Department of Treasury and Finance for total value of consultancy contracts across the South Australian Public Sector.
Contractors disclosure
The following is a summary of external contractors that have been engaged by the agency, the nature of work undertaken, and the actual payments made for work undertaken during the financial year.
Contractors with a contract value below $10,000
| Contractors | Purpose | $ Actual payment |
|---|---|---|
| All contractors below $10,000 each - combined | Various | 114,098 |
Contractors with a contract value above $10,000 each
| Contractors | Purpose | $ Actual payment |
|---|---|---|
| Accord Project Procurement | Commercial Advisory Services | 37,900 |
| BDO Services Pty Ltd | DEM Satellite Account | 21,000 |
| BSE (SA) Pty Ltd | Review of the Office of the Technical Regulator Plumbing advisory notes | 14,650 |
| Catherine Jane Norton | Preparation of wireline log LAS files for Universal access | 45,636 |
| Challenger Geological Services Pty Ltd | Temporary agency staff services | 158,076 |
| Common Capital Pty Ltd | Drafting the specification for the Retailer Energy Productivity Scheme and community battery activity | 39,964 |
| Cowell Electric Supply | Remote Area Energy Supply Scheme – provision of electricity generation, distribution and retail services | 6,011,746 |
| Data 3 Ltd | Microsoft Azure services | 199,281 |
| Data Sagacity | Provision for Data Maturity Advancement through Centre of Enablement | 76,138 |
| Data Sagacity | Data and Digital Process Lead services | 22,399 |
| Dazmin Consulting Pty Ltd | Analysation for the Green Iron Value Chain and sustainable magnetite supply | 49,000 |
| Deloitte Consulting Pty Ltd | Cyber Security Risk Management Internal Audit | 34,449 |
| Department for Infrastructure and Transport | Mintabie Township Decommissioning and Remediation | 6,332,535 |
| Department for Infrastructure and Transport | Occupation of Oodnadatta Progress Association Land for Oodnadatta Power Station | 36,705 |
| Duck and Partners Pty Ltd | Provision of strategic advisory services in developing a One DEM Culture Road Map | 13,125 |
| Ernst and Young | Design development advisory for the Port Bonython Hydrogen Hub project | 336,475 |
| Escient Pty Ltd | Mining and Exploration Regulation System | 195,313 |
| Geomorph Energy Consulting | Data interpretation services in assessing the hydrocarbon potential in the Coober Basin | 57,600 |
| GP One Consulting Pty Ltd | SA Discovery Mapping Digital services | 68,175 |
| GPA Engineering Pty Ltd | Technical Advisory Services Panel and Engineering Consultation for the Central Power House Stage 2 upgrade. | 51,548 |
| Hannan Duck and Partners Pty Ltd | Security professionals to assist the ITSA | 94,079 |
| Hays Specialist Recruitment | Temporary agency staff services | 649,535 |
| Hoban Recruitment Pty Ltd | Temporary agency staff services | 54,897 |
| Hudson Global Resources | Temporary agency staff services | 61,727 |
| Hylogging Systems Pty Ltd | Maintenance services for HyLoggerTM 3 machine | 72,675 |
| Insight Enterprises Aust Pty Ltd | Microsoft Azure services | 104,325 |
| Kleinfelder Australia Pty Ltd | Soil investigation of Jupiter Creek Gold Diggins | 11,441 |
| KPMG | Communication and Media Specialist Services | 32,712 |
| KPMG | Provision of policy and market mechanisms | 31,298 |
| Marsh Pty Ltd | Provision for a comprehensive asset valuation proposal | 52,800 |
| Micro Focus Australia Pty Ltd | Content Manager services | 39,131 |
| Money Mob Talkabout Limited | Energy education program and community engagement around the introduction of smart meters in remote towns and Aboriginal communities | 259,091 |
| Mott Macdonald Australia Pty Ltd | Development of SA Electricity Plan and PLEXOS network model | 328,731 |
| MRB Contracting and Consulting | Site operations, monitoring and supervision of ground works at Leigh Creek | 135,879 |
| Musgrave Holdings Pty Ltd | Project and program management services for Port Bonython Hydrogen Hub | 94,800 |
| OPM Consulting Pty Ltd | 2Deg Grid Broadband Seismic Instruments | 77,960 |
| Paxus Australia Pty Ltd | Temporary agency staff services | 117,866 |
| PQ Services Pty Ltd | Specialist project and program management | 127,785 |
| Randstad Pty Ltd | Temporary agency staff services | 247,501 |
| Richard Dennis | Drafting of the Firm Energy Reliability Mechanism regulation | 14,820 |
| S4G Consultancy Pty Ltd | Provision for the development of the Petroleum Returns e- Lodgement | 39,900 |
| Satalyst Pty Ltd | Microsoft Azure services | 47,512 |
| Secure Meters Australia Pty Ltd | Smart meter services for the Remote Area Energy Supplies Scheme | 182,914 |
| Senversa Pty Ltd | Development of conservation management plans for DEM heritage sites | 10,155 |
| Swanbury Penglase Architects Pty Ltd | Development of conservation management plans for DEM heritage sites | 60,086 |
| T S Hill Earthmoving | Brukunga Plant maintenance services | 19,946 |
| Turner and Townsend Pty Ltd | Provision of project management services for the Port Bonython Hydrogen Hub | 29,880 |
| W.G Reschke | Machine operator services at Leigh Creek | 94,575 |
| Write.Edit.Review | SA Discovery Mapping Digital services | 19,761 |
| WSP Australia Pty Limited | Geochemistry Assessment of Mining Proposals | 20,899 |
| Total | 17,050,495 |
Data for previous years is available at: 2023-2024 Annual Report - Dataset - data.sa.gov.au
The details of South Australian Government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website. View the agency list of contracts.
The website also provides details of across government contracts.
Risk management
Risk and audit at a glance
During 2024–25, the Audit and Risk Committee (ARC) provided independent assurance over risk management, internal controls, compliance, and financial reporting. The Committee met five times under its Terms of Reference and Calendar of Focus.
The ARC oversaw implementation of the risk framework and endorsed the revised Risk Appetite Statement to reflect the machinery of government changes that occurred in May 2025. This also include review of the department’s strategic risks, major project risks and cyber/technology risks to ensure they are effectively mitigated and/or aligned with the Strategic Plan objectives. The ARC also commissioned major project assurance mapping identify coverage gaps across major programs.
The ARC also reviewed the 2024-25 financial statements process, sector accounting updates, and had a private session with the Auditor-General’s team.
The internal audit function performs reviews over the DEM system and control environments. In addition, DEM has a Fraud and Corruption Policy which addresses the prevention, detection and response to fraud, and a supporting procedure for reporting suspected fraud. As outlined in Treasurer’s Instruction 2, the documents are reviewed annually (last published in January 2024) and correspond with the South Australian Public Sector Fraud and Corruption Control Policy.
Fraud detected in the agency
| Category/nature of fraud | Number of instances |
|---|---|
| Nil | Nil |
NB: Fraud reported includes actual and reasonably suspected incidents of fraud.
Strategies implemented to control and prevent fraud
The agency continued to take a risk-based approach to control and prevent instances of fraud. The control framework includes a Fraud and Corruption Control Policy and Plan, which were both reviewed in early 2025. This ensures alignment with the South Australian Public Sector Fraud and Corruption Control Policy issued by the Office of the Commissioner for Public Sector Employment.
The department assesses and reviews its risk of fraud every financial year. While fraud and corruption may not be eliminated, DEM is committed to minimising this risk through the implementation of control activities under the following controls categories:
- Governance and ethics
- Awareness and training
- Fraud prevention
- Detection and investigation
- Monitoring and reporting
Public interest disclosure
Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Public Interest Disclosure Act 2018:
0
Data for previous years is available at: 2023-2024 Annual Report - Dataset - data.sa.gov.au
Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1/7/2019.
Reporting required under any other act or regulation
| Act or Regulation | Requirement |
|---|---|
| Energy Products (Safety and Efficiency) Act 2000 |
Section 25—Annual report (1) The Technical Regulator must, within three months after the end of each financial year, deliver to the Minister a report on the Technical Regulator's administration of this Act during that financial year. |
| Act or Regulation | Requirement |
|---|---|
| Electricity Act 1996 |
Section 14—Annual report (1) The Technical Regulator must, within three months after the end of each financial year, deliver to the Minister a report on the Technical Regulator's operations under this Act during that financial year |
| Act or Regulation | Requirement |
|---|---|
| Gas Act 1997 |
Section 14—Annual report (1) The Technical Regulator must, within three months after the end of each financial year, deliver to the Minister a report on the Technical Regulator's operations during that financial year. |
| Act or Regulation | Requirement |
|---|---|
| The Water Industry Act 2012 |
Section 13—Annual report (1) The Technical Regulator, within three months after the end of each financial year, must deliver to the Minister, a report on the Technical Regulator's operations during that financial year. |
Technical Regulator will present a report separately to the minister.
Public complaints
Number of public complaints reported
| Complaint categories | Sub-categories | Example | Number of Complaints 2024-25 |
|---|---|---|---|
| Professional behaviour | Staff attitude | Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency | 1 |
| Professional behaviour | Staff competency | Failure to action service request; poorly informed decisions; incorrect or incomplete service provided | 0 |
| Professional behaviour | Staff knowledge | Lack of service specific knowledge; incomplete or out-of-date knowledge | 0 |
| Communication | Communication quality | Inadequate, delayed, or absent communication with customer | 0 |
| Communication | Confidentiality | Customer’s confidentiality or privacy not respected; information shared incorrectly | 0 |
| Service delivery | Systems/technology | System offline; inaccessible to customer; incorrect result/information provided; poor system design | 0 |
| Service delivery | Access to services | Service difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities | 0 |
| Service delivery | Process | Processing error, incorrect process used; delay in processing application; process not customer responsive | 0 |
| Policy | Policy application | Incorrect policy interpretation, incorrect policy applied; conflicting policy advice given | 0 |
| Policy | Policy content | Policy content difficult to understand; policy unreasonable or disadvantages customer | 0 |
| Service quality | Information | Incorrect, incomplete, out-dated or inadequate information; not fit for purpose | 0 |
| Service quality | Access to information | Information difficult to understand, hard to find or difficult to use; not plain English | 0 |
| Service quality | Timeliness | Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met | 0 |
| Service quality | Safety | Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness | 0 |
| Service quality | Service responsiveness | Service design doesn’t meet customer needs; poor service fit with customer expectations | 0 |
| No case to answer | No case to answer | Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate | 32 |
| Total | 33 |
Additional Metrics
| Additional Metrics | Total |
|---|---|
| Number of positive feedback comments | 0 |
| Number of negative feedback comments | 4 |
| Total number of feedback comments |
12 (consisting of 0 Positive, 4 Negative and 8 Neutral). We also received 28 submissions classified as query/other. |
| % complaints resolved within policy timeframes | 96.9% |
Data for previous years is available at: Department for Energy and Mining - Organisations - data.sa.gov.au
Service Improvements
The department welcomes all feedback and comments to ensure we are continuing to improve our products and services. Where the department was not able to resolve a complaint due to there being ‘no case to answer’, alternative external sources of assistance were suggested to help support a positive customer service experience. |
Compliance Statement
| Department for Energy and Mining is compliant with Premier and Cabinet Circular 039 – complaint management in the South Australian public sector | Y |
| Department for Energy and Mining has communicated the content of PC 039 and the agency’s related complaints policies and procedures to employees. | Y |
