Retailers are set priority group targets for ensuring activities are delivered to vulnerable customers.
Please note:
Effective 12 August 2024, the Minister for Energy and Mining made a notice in the SA Government Gazette on 1 August 2024 (page 2385) amending the definition.
A priority group household is defined as residential premises in which a person resides who:
- holds a Commonwealth Government pensioner concession card; or
- holds a TPI Gold Repatriation Health Card; or
- holds a War Widows Gold Repatriation Health Card; or
- holds a Gold Repatriation Health Card (EDA); or
- holds a Health Care Card (including a Low-Income Health Care Card); or
- receives the South Australian government energy bill concession; or
- has a residential tenancy agreement with the landlord of the premises and the rent for the premises is $500 or less per week; or
- is actively participating in an energy retailer hardship program; or
- is actively participating in an energy retailer’s payment plan (offered and applied as per section 50 of the National Energy Retail Law); or
- has received a referral from a registered member of the South Australian Financial Counsellors Association (SAFCA).
Registered members of the South Australian Financial Counsellors Association (SAFCA) could use the following form to refer customers to the REPS if they did not meet other priority group criteria.
