Have your say about the Small Claims Compensation Scheme

Have your say on a proposed small claims compensation scheme for electricity customers in South Australia.

Electrical infrastructure failures that damage electrical appliances, often due to high-voltage surges, have resulted in costs to households and small businesses. Customers who have not been at fault are currently unable to recover compensation from their electricity distributors.

The South Australian government is proposing amendments to the National Energy Retail Law (Local Provisions) Regulations 2013 to establish a small claims compensation scheme in South Australia.

The scheme will enable household and small business electricity customers to file small claims for compensation from electricity distributors for property damage due to electrical infrastructure equipment failure.

We are seeking community and stakeholder feedback on the proposed regulations and will use this feedback to finalise the proposed amendments.

Get involved

Find out more by reading the following documents:


Online information session

An online Microsoft Teams information session held on 14 October 2024 provided a chance to ask Department for Energy and Mining staff any questions about the proposed Small Claims Compensation Scheme.

Have your say

Provide your feedback on the draft regulations by 11:59 pm ACDT on Sunday 27 October 2024 by:

The next steps

We will consider your feedback to finalise the amendments to the National Energy Retail Law (Local Provisions) Regulations 2013.

The updated regulations will be available on this page once they are finalised.