OFFICE OF HYDROGEN POWER SOUTH AUSTRALIA
91 King William Street, Adelaide. GPO Box 618, Adelaide 5001
Contact phone number: 08 8463 3000
Contact email: DEM.OCE@sa.gov.au
ISSN: 2653-5432
Date presented to Minister: 30 September 2025
To: Honourable Tom Koutsantonis MP
Minister for Energy and Mining
This annual report will be presented to Parliament to meet the statutory reporting requirements of (Public Sector Act 2009 (Part 3, s 12) and the Public Sector Regulations 2010 (Part 2, reg 7), the Public Finance and Audit Act 1987 and the requirements of Premier and Cabinet Circular PC013 Annual Reporting. This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.
Submitted on behalf of the OFFICE OF HYDROGEN POWER SOUTH AUSTRALIA by:
Paul Martyn PSM
Chief Executive
Department for Energy and Mining
Date 23 September 2025
From the Chief Executive

From the date of its establishment in May 2022, the Office of Hydrogen Power SA (OHPSA) was focussed on delivering activities to support the economic transformation of the Upper Spencer Gulf.
Stakeholder engagement was a key priority from the outset, with OHPSA staff heavily involved in fostering opportunities in the region, working with industry, community and government – including the Barngarla people, as the Traditional Owners of land in and around Whyalla – to help drive hydrogen and decarbonisation opportunities locally.
Over the previous year, OHPSA made significant progress on the delivery of the Hydrogen Jobs Plan, including the purchase of 100 per cent hydrogen capable turbines that can now be made available to support South Australia's grid security.
Importantly, the investment made as part of this project continues to support the region through the construction of new electricity infrastructure that will support the economic and industrial growth of the Upper Spencer Gulf, including the long-term future of the Whyalla Steelworks.
In February 2025 the South Australian Government, with the support of the Australian Government, took decisive action to secure the future of the Whyalla Steelworks and associated mines by placing the steelworks into administration.
Together, the Australian and South Australian Governments have committed more than $2.4 billion as part of a Sovereign Steel Package to secure Australian steelmaking and invest in a green metals future. This includes $1.9 billion in funding to support a new owner with upgrades and new infrastructure. This will be vital to support the transition to green iron and steelmaking through deployment of low-emissions technologies that progress Australia's net-zero ambitions and enhance global competitiveness.
As part of this initiative, funding originally allocated to the Hydrogen Jobs Plan was deferred to support investment in the Whyalla Steelworks – a critical part of Australia's green steel future.
The work that has been delivered on the Hydrogen Jobs Plan ensures government is in the best possible position to work with the next owners of the steelworks to support the transition to green iron and steel. Hydrogen is crucial to that process, and the work OHPSA has completed provides the state with a significant head start.
As part of the government's change in focus to secure the future of Whyalla Steelworks, OHPSA was formally dissolved on 7 May 2025 with residual functions absorbed into the Department for Energy and Mining (DEM).
While sovereign steelmaking is our current priority, we remain committed to developing a robust hydrogen industry in South Australia, supporting the transition to green steel and iron production and decarbonising heavy industry on the pathway to net zero carbon emissions.
Paul Martyn PSM
Chief Executive
Department for Energy and Mining
Contents
Overview: about the agency
Our strategic focus
Our organisational structure
Changes to the agency
Our Minister
Our Executive team
Legislation administered by the agency
The agency’s performance
Performance at a glance
Agency specific objectives and performance
Corporate performance summary
Employment opportunity programs
Agency performance management and development systems
Work health, safety and return to work programs
Executive employment in the agency
Financial performance
Financial performance at a glance
Consultants disclosure
Contractors disclosure
Risk management
Risk and audit at a glance
Fraud detected in the agency
Strategies implemented to control and prevent fraud
Public interest disclosure
Reporting required under any other act or regulation
Public complaints
Number of public complaints reported
Additional Metrics
Service Improvements
Compliance Statement
Appendix: Audited financial statements 2024-25
Overview: about the agency
Our strategic focus
| Our Purpose | Enabling the growth of South Australia’s hydrogen economy. |
|---|---|
| Our Vision | A thriving and globally competitive hydrogen industry in South Australia. |
| Our Values | Service; professionalism; trust; respect; collaboration and engagement; honesty and integrity; courage and tenacity; sustainability. |
| Our functions, objectives and deliverables |
Lead the South Australian government’s vision for a thriving hydrogen industry in South Australia.
Deliver the Hydrogen Jobs Plan in a way that ensures the greatest outcomes and opportunities for South Australia. Work with project partners to deliver South Australia’s first large‑scale clean hydrogen production precinct for both export and domestic markets at Port Bonython. Develop a hydrogen export strategy for South Australia. Establish ‘Hydrogen Power SA’, a government business enterprise to own and operate the South Australian government’s hydrogen assets. |
Our organisational structure
The below organisational structure reflects the structure of the agency as at 6 May 2025.

Changes to the agency
During 2024-25 there were the following changes to the agency's structure and objectives as a result of internal reviews or machinery of government changes.
- OHPSA was formally dissolved on 7 May 2025, with residual functions absorbed into DEM.
Our Minister

Hon Tom Koutsantonis MP has been the Member of Parliament for the seat of West Torrens since 1997 and is currently Minister for Infrastructure and Transport, Minister for Energy and Mining and the Leader of Government Business in the House of Assembly.
Tom previously held ministerial appointments for Transport and Infrastructure between 2013 and 2014 and Mineral Resources and Energy between 2011 and 2018. He was also responsible for these portfolios in the Shadow Ministry between 2018 and 2022.
Our Executive team
As at 6 May 2025, OHPSA’s Executive Leadership team comprised:
Sam Crafter, Chief Executive
Amy Butler, Director, Strategic Policy and Corporate Services
Richard Day, Director, Industry Development
Maria Kosti, Director, Strategic Communications and Stakeholder Engagement
Sean Moules, Director, Engineering
Martin Reid, Director, Development and Approvals
Legislation administered by the agency
OHPSA does not administer any legislation.
Other related agencies (within the Minister’s area/s of responsibility)
OHPSA was an attached office to the Department for Energy and Mining.
The agency’s performance
Performance at a glance
Until its dissolution on 7 May 2025, OHPSA achieved a number of significant milestones for the Hydrogen Jobs Plan and broader Upper Spencer Gulf region during the 2024-25 financial year. Highlights included the following:
- Alongside our project partners, delivered the detailed project design, procurement of long lead equipment and the contracting model for the construction phase of the Hydrogen Jobs Plan. This included purchase of four 50-megawatt hydrogen-capable gas that can now be deployed to deliver new electricity generation capacity in South Australia, strengthening the grid's reliability.
- Secured state and Australian Government approvals for the Hydrogen Jobs Plan, with assessments providing insights into the planning and preparation of the hydrogen facilities such as its proposed location, site design, and management of environmental and socio-economic impacts.
- With ElectraNet, as operator of South Australia's electricity transmission network, delivered new transmission infrastructure to support the economic transformation of the steelworks and wider Whyalla region, including construction of two new electrical substations to support swift connection of new industrial electrical loads. Construction commenced in late 2024 and is scheduled for completion in December 2025.
- Continued development of the Port Bonython Hydrogen Hub, supported by the Australian Government's Regional Hydrogen Hubs program. This included workstreams to inform development of the site, such as environmental and cultural heritage studies, common-user infrastructure investigations and precinct design works.
- Engaged with industry stakeholders interested in developing projects in the Whyalla region, including companies seeking to produce hydrogen or hydrogen related products such as low-carbon sustainable aviation fuels, green iron and fertilisers.
- Provided a 'front door' to state government for companies interested in leveraging South Australia's abundant renewable energy resources to advance hydrogen production projects.
- Delivered a Memorandum of Understanding and Letter of Intent with Zero Petroleum, a producer of synthetic fuels, to explore investment opportunities in South Australia. This included a feasibility study, in collaboration with Adelaide Airport and Qantas Airways, to assess the viability of a low-carbon sustainable aviation fuel production facility in Whyalla.
- Delivered a targeted and place-based communications program in support of the Hydrogen Jobs Plan and the Port Bonython Hydrogen Hub precinct, including over 110 engagements and involvement of 23 Aboriginal organisations. This was framed by South Australia's broader economic ambitions under the State Prosperity Project and focused on building enduring relationships across the Whyalla region, Upper Spencer Gulf and Eyre Peninsula.
- Continued engagement with the Barngarla community as the Traditional Owners of the land in and around Whyalla. Over the years, OHPSA built a strong working partnership with the Barngarla Determination Aboriginal Corporation, and this continued as the projects progressed.
- Partnered with other Aboriginal organisations and collectives to facilitate involvement in project planning and contracting pathways, as well as embedding Traditional Owner perspectives across cultural heritage, procurement readiness and community engagement efforts.
Agency specific objectives and performance
| Agency objectives | Indicators | Performance |
|---|---|---|
| Oversee delivery of the Hydrogen Jobs Plan |
Construction of: - a 250-megawatt hydrogen production facility - a 200-megawatt hydrogen power plan - hydrogen storage infrastructure |
Significant design and engineering work completed with project partners through Early Contractor Involvement agreements. Purchase of four 50-megawatt hydrogen-capable gas turbines which will now be made available to strengthen South Australia's grid reliability. |
| Development of a Hydrogen Export Strategy for South Australia | Finalisation and release of a hydrogen export strategy. | Engagement with key agencies to ensure coordinated approach to development of a Hydrogen Strategy for South Australia. |
| Establish Hydrogen Power South Australia as a government business enterprise. | Hydrogen Power South Australia is established. | Economic and strategic assessments were finalised. Work paused following deferral of Hydrogen Jobs Plan project. |
| Facilitate growth in South Australia's hydrogen industry. | Establish a 'front door' to government for hydrogen industry stakeholders and establish linkages to appropriate government facilitators. | Ongoing pro-active engagement with industry to facilitate hydrogen industry growth opportunities across the state. |
| Facilitate the design of a multi-use party Port Bonython Hydrogen Hub with private sector project partners. |
Development of a master plan for the common use infrastructure at Port Bonython. Progression of project partners' hydrogen projects at Port Bonython by way of state support. | Ongoing engagement with industry regarding opportunities at the Port Bonython Hydrogen Hub, with work underway on the development of a preferred precinct design and business case under the Commonwealth's Regional Hydrogen Hubs funding program. |
| Community engagement | Lead and facilitate community engagement, in particular with the Barngarla community, to build social license for hydrogen in the Upper Spencer Gulf and facilitate timely access to land and approvals required to meet the projects' objectives. | Strong relationships developed and maintained with stakeholders. |
Corporate performance summary
The majority of the corporate services for OHPSA were provided by DEM through a service level agreement.
Employment opportunity programs
| Program name | Performance |
|---|---|
| Nil | Nil |
Agency performance management and development systems
| Performance management and development system | Performance |
|---|---|
| A performance management and development framework supports employees and leaders to create performance development plans and have regular performance conversations. |
Regular performance and development conversations continued despite ongoing technical system challenges.
While ongoing technical issues affected the recording of bi-annual performance discussions in the iGrow system, enhancements are planned for implementation in 2025/26 to improve functionality. During this time, line managers maintained regular engagement with employees, using these conversations as valuable opportunities for check-ins, goal setting, and exploring development pathways. The statistics for the bi-annual Performance Development Plan were: For the six months, ended 31 December 2024, 49% of employees had a formal performance discussion recorded. The result for the six months ended 30 June 2025 is reflected in the Department for Energy and Mining's Annual Report due to OHPSA being formally dissolved on 7 May 2025. This data includes all active employees with more than six months service. |
Work health, safety and return to work programs
| Program name | Performance |
|---|---|
| Wellbeing | OHPSA, through the Department for Energy and Mining, provides several initiatives to support employee wellbeing in five areas – social, financial, physical, community and mental health. Programs delivered include: Flu vaccination Flu vaccinations were offered to all staff in DEM via onsite clinics and pharmacy vouchers, with 210 staff participating in this service. Skin checks Onsite skin cancer checks were offered to all staff in DEM with 111 participating in this initiative. |
| Employee Assistance Program | OHPSA, through DEM, offered confidential counselling and support services through offsite Employee Assistance Program appointments and weekly onsite ("walk and talk") visits from counsellors. |
| Mental Health First Aid training | OHPSA, through DEM, delivered Mental Health Training to further strengthen mental health support across OHPSA. This equipped three mental health first aiders with skills to provide initial support and guidance to colleagues experiencing mental health challenges. |
| Workplace injury claims | 2024-25 | 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Total new workplace injury claims | 0 | 0 | N/A |
| Fatalities | 0 | 0 | N/A |
| Seriously injured workers* | 0 | 0 | N/A |
| Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE) | 0 | 0 | N/A |
*number of claimants assessed during the reporting period as having a whole person impairment meeting the relevant threshold under the Return to Work Act 2014 (Part 2 Division 5)
| Work health and safety regulations | 2024-25 | 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Number of notifiable incidents (Work Health and Safety Act 2012, Part 3) | 0 | 0 | N/A |
| Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195) | 0 | 0 | N/A |
| Return to work costs** | 2024-25 | 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Total gross workers compensation expenditure ($) | 0 | 0 | N/A |
| Income support payments – gross ($) | 0 | 0 | N/A |
**before third party recovery
Data for previous years is available at: 2023-2024-ohpsa-annual-report-statistics.xlsx
Executive employment in the agency
| Executive classification | Number of executives |
|---|---|
| EXECOF | 1 |
| SAES1 | 5 |
Data for previous years is available at: 2023-2024-ohpsa-annual-report-statistics.xlsx
The Office of the Commissioner for Public Sector Employment has a workforce information page that provides further information on the breakdown of executive gender, salary and tenure by agency.
Financial performance
Financial performance at a glance
The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2024-25 are attached to this report.
| Statement of Comprehensive Income | 2024-25 Budget $000s | 2024-25 Actual $000s | Variation $000s | 2023-24 Actual $000s |
|---|---|---|---|---|
| Total Income | 427,176 | 326,938 | 100,238 | 166,000 |
| Total Expenses | 23,048 | 110,451 | -87,403 | 15,669 |
| Net Result | 404,128 | 216,487 | 187,641 | 150,331 |
| Total Comprehensive Result | 404,128 | 216,487 | 187,641 | 150,331 |
The 2024-25 budget reflects the original budget allocated in June 2024 and does not reflect any adjustments that occurred during 2024-25.
Total budgeted income includes full year funding for OHPSA including:
- $25 million for Port Bonython Hydrogen Hub, and
- $402.2 million appropriation for other activities, predominantly the Hydrogen Jobs Plan.
The actual income received in 2024-25 includes $326.4 million appropriation to 7 May 2025, which was not adjusted for the deferral of the Hydrogen Jobs Plan. As per the State Government's Cash Alignment Policy, additional cash held following the deferral of the Hydrogen Jobs Plan will be returned to the Department of Treasury and Finance.
Total expenses variance is mostly due to the recognition of impairment expense. The calculated impairment consists of costs that had been capitalised prior to 20 February 2025, including employee expenses, legal costs, consultancies and contractor costs that were directly attributed to the Hydrogen Jobs Plan.
Assets and liabilities for OHPSA were transferred to the Department for Energy and Mining immediately following the abolition of the Office of Hydrogen Power South Australia on 7 May 2025.
| Statement of Financial Position | 2024-25 Budget $000s | 2024-25 Actual $000s | Variation $000s | 2023-24 Actual $000s |
|---|---|---|---|---|
| Current assets | 10,098 | - | 10,098 | 99,871 |
| Non-current assets | 535,860 | - | 535,860 | 63,470 |
| Total assets | 545,958 | - | 545,958 | 163,341 |
| Current liabilities | 5,413 | - | 5,413 | 12,647 |
| Non-current liabilities | 576 | - | 576 | 834 |
| Total liabilities | 5,989 | - | 5,989 | 13,481 |
| Net assets | 539,96 | - | 539,96 | 149,860 |
| Equity | 539,96 | - | 539,96 | 149,860 |
Consultants disclosure
The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken, and the actual payments made for the work undertaken during the financial year.
Consultancies with a contract value below $10,000 each
| Consultancies | Purpose | $ Actual payment |
|---|---|---|
| All consultancies below $10,000 each - combined | Various | 17,357 |
Consultancies with a contract value above $10,000 each
| Consultancies | Purpose | $ Actual payment |
|---|---|---|
| KPMG | Economic and commercial analysis services | 345,885 |
| Arcblue Consulting (Aus) P/L | Procurement advisory services | 314,899 |
| GPA Engineering Pty Ltd | Engineering support services for the Port Bonython Hydrogen Hub project | 311,247 |
| Barratt Mollison Consulting | Local industry training and engagement management, support the delivery of the workforce required for the Hydrogen Jobs Plan and Port Bonython Hub projects | 237,147 |
| O'Connor Marsden And Associates (OCM) | Probity advisory services | 183,913 |
| Frontier Economics Pty Ltd | Hydrogen Jobs Plan - Energy Market Analysis | 110,804 |
| Akera Partners | Electrical connections advisory for Hydrogen Jobs Plan and Port Bonython Hydrogen Hub | 99,105 |
| Woods Street Partners | Commercial advisory services | 82,500 |
| Cultural Insights Pty Ltd | Provision of culture advice | 53,650 |
| Robert I Thomas | Strategic and advisory services for the Port Bonython Hydrogen Hub project | 48,900 |
| Nelson Consulting Group (NCG) | Provision of industrial relations strategy | 42,108 |
| Alliance Power And Data | Grid Connection Study | 39,495 |
| Lathwida Environmental Pty Ltd | Environmental advisory services | 20,270 |
| WQ Advice | Provision of ecotoxicology services and advice | 12,896 |
| ATCO Australia Pty Ltd | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| Epic Energy South Australia | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| JBS&G Australia Pty Ltd | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| Total | 5,276,612 |
Data for previous years is available at: 2023-2024-ohpsa-annual-report-statistics.xlsx
See also the Consolidated Financial Report of the Department of Treasury and Finance for total value of consultancy contracts across the South Australian Public Sector.
Contractors disclosure
The following is a summary of external contractors that have been engaged by the agency, the nature of work undertaken, and the actual payments made for work undertaken during the financial year.
Contractors with a contract value below $10,000
| Contractors | Purpose | $ Actual payment |
|---|---|---|
| All contractors below $10,000 each - combined | Various | 25,157 |
Contractors with a contract value above $10,000 each
| Contractors | Purpose | $ Actual payment |
|---|---|---|
| Ernst & Young | Design development advisory for the Port Bonython Hydrogen Hub project | 1,791,333 |
| Musgrave Holdings | Project and program management for the Port Bonython Hydrogen Hub project | 489,904 |
| GBA Projects | Provision of project scheduling services | 373,450 |
| GHD Pty Ltd | Marine studies | 359,794 |
| Turner & Townsend | Project and program management for the Port Bonython Hydrogen Hub project | 321,210 |
| KPMG | Communication and media specialist services | 266,729 |
| Elevate Management | Project management reporting and analysis | 180,183 |
| Accord Project Procurement Advisory | Commercial advisory services | 91,703 |
| Urbis Ltd | Accommodation project management services | 55,636 |
| Razor Sharp Security | Onsite security services | 47,257 |
| Ocean Infinity (Australia) | Baseline integrity assessment Whyalla Port | 28,292 |
| PQ Services Pty Ltd | Specialist project and program management | 24,096 |
| EMA Consulting Pty Ltd | Industrial relations project management and support | 21,140 |
| Alexander & Symonds | Boundary survey of lease area | 15,606 |
| JBS&G Australia Pty Ltd | Exempt from disclosure under Premier and Cabinet Circular PC027 | Exempt from disclosure under Premier and Cabinet Circular PC027 |
| Total | 4,374,828 |
Data for previous years is available at: 2023-2024-ohpsa-annual-report-statistics.xlsx
The details of South Australian government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website. View the agency list of contracts.
The website also provides details of across government contracts.
Risk management
Risk and audit at a glance
During 2024-25, the Audit and Risk Committee (ARC) provided independent assurance over risk management, internal controls, compliance, and financial reporting. The Committee met five times under its Terms of Reference and Calendar of Focus.
The ARC oversaw implementation of the risk framework and endorsed the revised Risk Appetite Statement to reflect the machinery of government changes that occurred in May 2025. This also included review of the department's strategic risks, major project risks and cyber/technology risks to ensure they are effectively mitigated and/or aligned with the Strategic Plan objectives. The ARC also commissioned major project assurance mapping to identify potential coverage gaps across major programs.
The ARC reviewed the 2024-25 financial statements process, sector accounting updates, and had a private session with the Auditor-General's team.
The internal audit function performed several reviews over the DEM system and control environments. In addition, DEM has a Fraud and Corruption Policy which addresses the prevention, detection and response to fraud, and a supporting procedure for reporting suspected fraud. As outlined in Treasurer's Instruction 2, the documents are reviewed annually (last published in January 2024) and correspond with the South Australian Public Sector Fraud and Corruption Control Policy.
Fraud detected in the agency
| Category/nature of fraud | Number of instances |
|---|---|
| Nil | Nil |
NB: Fraud reported includes actual and reasonably-suspected incidents of fraud.
Strategies implemented to control and prevent fraud
The agency continued to take a risk-based approach to control and prevent instances of fraud. The control framework includes a Fraud and Corruption Control Policy and Plan, which were both reviewed in early 2025. This ensures alignment with the South Australian Public Sector Fraud and Corruption Control Policy issued by the Office of the Commissioner for Public Sector Employment.
The department assesses and reviews its risk of fraud every financial year. While fraud and corruption may not be eliminated, DEM is committed to minimising this risk through the implementation of control activities under the following controls categories:
- Governance and ethics
- Awareness and training
- Fraud prevention
- Detection and investigation
- Monitoring and reporting
Data for previous years is available at: 2023-2024-ohpsa-annual-report-statistics.xlsx
Public interest disclosure
Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Public Interest Disclosure Act 2018:
0
Data for previous years is available at: 2023-2024-ohpsa-annual-report-statistics.xlsx
Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1/7/2019.
Reporting required under any other act or regulation
| Act or Regulation | Requirement |
|---|---|
| Nil | Nil |
Public complaints
Number of public complaints reported
| Complaint categories | Sub-categories | Example | Number of Complaints |
|---|---|---|---|
| Professional behaviour | Staff attitude | Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency | 0 |
| Professional behaviour | Staff competency | Failure to action service request; poorly informed decisions; incorrect or incomplete service provided | 0 |
| Professional behaviour | Staff knowledge | Lack of service specific knowledge; incomplete or out-of-date knowledge | 0 |
| Communication | Communication quality | Inadequate, delayed or absent communication with customer | 0 |
| Communication | Confidentiality | Customer’s confidentiality or privacy not respected; information shared incorrectly | 0 |
| Service delivery | Systems/technology | System offline; inaccessible to customer; incorrect result/information provided; poor system design | 0 |
| Service delivery | Access to services | Service difficult to find; location poor; facilities/environment poor standard; not accessible to customers with disabilities | 0 |
| Service delivery | Process | Processing error; incorrect process used; delay in processing application; process not customer responsive | 0 |
| Policy | Policy application | Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given | 0 |
| Policy | Policy content | Policy content difficult to understand; policy unreasonable or disadvantages customer | 0 |
| Service quality | Information | Incorrect, incomplete, out-dated or inadequate information; not fit for purpose | 0 |
| Service quality | Access to information | Information difficult to understand, hard to find or difficult to use; not plain English | 0 |
| Service quality | Timeliness | Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met | 0 |
| Service quality | Safety | Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness | 0 |
| Service quality | Service responsiveness | Service design doesn’t meet customer needs; poor service fit with customer expectations | 0 |
| No case to answer | No case to answer | Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate | 0 |
| Total | 0 |
Additional Metrics
| Additional Metrics | Total |
|---|---|
| Number of positive feedback comments | 0 |
| Number of negative feedback comments | 0 |
| Total number of feedback comments | 0 |
| % complaints resolved within policy timeframes | N/A |
Data for previous years is available at: 2023-2024-ohpsa-annual-report-statistics.xlsx
Service Improvements
Complaints and feedback submitted to the Office of Hydrogen Power South Australia (OHPSA) were managed by the Department for Energy and Mining (DEM) under a service level agreement.
Complaints and feedback are registered using DEM’s complaint management system. In line with PC039 - Complaint Management in the South Australian Public Sector, the department continues to assess the performance of the current Complaint Management System to identify trends, measure service quality and develop service improvements.
Compliance Statement
| OHPSA is compliant with Premier and Cabinet Circular 039 – complaint management in the South Australian public sector | Y |
| OHPSA has communicated the content of PC 039 and the agency’s related complaints policies and procedures to employees. | Y |
